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2020 Tech Trends: Experience Management

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2020 Tech Trends: Experience Management

2020 Tech Trends: Experience Management

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People-centricity is in! By the end of this year, digitally trustworthy companies will generate 20 percent more online profit than those that are not, according to Garter.

A study by SAP revealed that customer support is the most defining moment in customer experience. Daniel Newman from Futurum Research shares his insights into what it takes to succeed in 2020.