Mind the Gap – Are You Ready for the Experience Economy?

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Mind the Gap – Are You Ready for the Experience Economy?

Are You Ready for the Experience Economy?

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Humans experience 27 different types of feelings, and any of them can make or break entire industries. Moments tend to be more memorable than goods, yet when it comes to perceived customer experience there is a disconnect between expectations and reality.

Technology can help bridge this experience gap and bring us closer together.

Learn more about the future of Experience Management at www.sap.com/xm.