Audit among Indian CIOs reveals SAP excels in product reliability, responsiveness to specific client requirements, domain knowledge of customers’ businesses and post sales support
India — SAP India, the leading provider of business software solutions, has bagged the top slot in the enterprise applications category according to the annual Customer Satisfaction Audit (CSA) 2007* results published in Dataquest magazine (January 31, 2007 issue). In the enterprise applications category covering Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Supply Chain Management (SCM), the survey results showed that Indian Chief Information Officers (CIOs) chose SAP ahead of Oracle, Microsoft Business Solutions and RAMCO as the top enterprise applications provider.
The survey results revealed that Indian CIOs rate SAP at the top slot on such key parameters as product reliability, responsiveness to specific client requirements and domain knowledge of customers business and post sales support.
“We take this opportunity to congratulate SAP on achieving this feat and strongly believe that what enabled SAP to move up to the top slot this year is a result of the concentrated effort in delivering value to customers and the best practices tailored to India delivered by SAP”, said Prasanto K Roy, president and chief editor, CyberMedia Publications.
“We have always believed in customer feedback and this audit is an affirmation of the top standards in customer support and service that we have always strived for”, said Alan Sedghi, President& CEO, SAP Indian Subcontinent. “We have provided the best of global support to all our customers in India and our support team draws from our talent pool all across the globe. This recognition is a culmination of the faith our customers have always placed on us and it crowns the success we have had in 2006 in terms of record number of new customer wins. It is heartening to note that we have successfully managed rapid customer growth and increasing customer satisfaction at the same time.”
Note:* The annual Dataquest Customer Satisfaction Audit survey is conducted by IDC India and polls the opinions of CIOs of enterprises featuring in popular business lists such as the ET 500 and BS 1000. The Dataquest Customer Satisfaction Audit 2007 covered large enterprises in manufacturing, government, banking, financial services and insurance, IT/ITES and education sector in ten cities across India. The survey covered the product/market categories of desktops, laptops, servers, enterprise applications, integrated and outsourced IT services and networking products.