MCGM Citizen’s Portal – eGovernance for India’s commercial capital Mumbai

 Time independent window to avail over 200 services offered by MCGM
 Among the largest initiatives of its kind in the World
 Solution powered by a consortium of SAP AG, Siemens and ABM

MumbaiMunicipal Corporation of Greater Mumbai (MCGM), the largest municipal corporation in India, has successfully launched its Citizen Portal dedicated to the citizens of Mumbai. A first of its kind project in the country, it is all set to transform the way the City of Mumbai functions, ensuring “Freedom from Queues” though E-governance. The Citizen’s Service portal enabled by solutions, consulting and services by a consortium of SAP AG (provider of enterprise software applications) Siemens Information Systems Ltd.(Solution Design and Implementation partner) and ABM (domain expert and post implementation support partner) will operate efficiently and transparently delivering benefits directly from government-to-citizens and government-to-business interactions.

Designed to be highly responsive & interactive it will address the needs of the Citizens, Administrators, Employees and Corporates. Online availability of services through Interactive Forms, Secured Payment Gateway for online payments, Online Registration of Complaints and status monitoring, Property tax, Water billing, Octroi and E-tendering processes will be enabled, delivering citizen empowerment like never before. Citizens of Mumbai would be able to see a significant reduction in delivery time for the 215 new services by as much as 25-50%. Time bound and speedy service, blending of ICT and administrative reforms, enabling single window service across multiple departments, avoiding repetitive data gathering from citizens and importantly anytime anywhere service.

Some of services that Citizens and other stakeholders will be able to access includes:

 Birth Certification Processes

 Death Certification Processes

 Health Services

 MPFA Licenses

 Shops & Establishments

 Trade Licenses

 Hoarding licenses

 Advertisement – Other Licenses

 Movable Advertisement Licenses

 Projection and Stall Board Licenses

 Complaints

 Nursing Home and Sonography

 Building and Factories

 Gardens and Trees

 Maintenance Services

 Water Works

The entire e-governance initiative was steered by MCGM through the Project Management Task Force(PMTF) formed two years back under the chairmanship of Mr. Shree Kant Singh, IAS, Additional Municipal Commissioner, MCGM.

Known for championing the e-governance initiative in the state of Maharashtra for over one decade now, Mr. Singh, comments “There is a rising demand from citizens to avail services in a transparent and time bound manner, this e-governance initiative by MCGM is a milestone in itself. By appropriate usage of Information Technology through “Portal” and “Walk-in CFCs” MCGM shows the way forward on how e-governance can help municipal corporations in other part of India to reach the entire city population by bridging the digital divide”

“We applaud this major and strategic initiative undertaken by MCGM. It will be an important milestone towards making Mumbai a global city and providing truly world-class services to the citizens of Mumbai. SAP brought to this initiative its 15 years of experience working with over 1300 government institutions across 70 countries providing enterprise applications and integrated business platform,” said Ranjan Das, President and CEO, SAP Indian Subcontinent. “We are honored to be associated with MCGM in this pioneering initiative and look forward working closely with them along with our partners.”

“We are proud to be part of this revolutionary initiative by MCGM. SISL has designed and implemented the fully integrated eGovernance solution on the SAP Platform, being done for the first time in the country. Our scope of engagement also included re-engineering and optimization of business processes, incorporating reforms suggested by MCGM in order to map their style of working, which also required adoption of a continuous process of change management activities. Another ambitious task in the project was going live on the solution in Eleven months time. I am glad we have achieved this target and outshone international standards for similar projects.” said A. S. Viswanathan, Executive Vice President- Siemens Information Systems Ltd.

“We are fortunate to be associated with the largest civic body in India. The premise of our work was to create a sound IT backbone by rendering e-governance domain expertise. We will also assist MCMG during this paradigm shift to address the change management issues so as to institutionalize IT by giving post implementation support for next five years” said Prakash Rane, Managing Director, ABM Knowledgeware Ltd

The essence of an e-governance is that IT should improve the lives of the masses. MCGM has 34 Departments and 1.05 Lakh employees and it serves over 1.27 crore Citizens. By connecting this huge spread, this e-governance project has the potential to set a milestone for creating an entire web-based economy.

About MCGM

The Mumbai Metropolis has a historic tradition of strong civic activism dedicated to the cause of a better life for all its citizens. And it’s the Municipal Corporation of Greater Mumbai (MCGM), the primary agency responsible for urban governance in Greater Mumbai. From the time of its establishment in 1882 as India’s first municipal corporation, numerous non-political groups, NGO’s and organizations of citizens have worked closely with the civic body in the fields of education, public health, creation of urban amenities, art and culture, heritage conservation, etc.
MCGM is one of the largest local governments in the Asian continent.

About Siemens Information Systems Ltd.:

Siemens Information Systems Ltd. (SISL), the IT arm of Siemens, is one of the foremost names in Information and Communications technology in India today focusing on niche markets. Since its inception, SISL has grown to be one of the leading systems integrators and total solutions provider of world-class software solutions with its extensive domain expertise and technology specialization, to a global clientele in the areas of airports, automotive, financial services, healthcare, manufacturing, media, telecommunications and utilities.

For more information pls log onto www.siemens.com/it-solutions


ABM KNOWLEDGEWARE LIMITED (ABM) was incorporated in the year 1993 as a Public Limited Company and is widely held with its shares listed in the Bombay Stock Exchange. ABM is a multi-locational company operating from different states in India. ABM boasts of a large pool of competent and qualified professionals with a very low rate of attrition.

ABM is winner of the “Best e-Governance Technical organization “award adjudged by Ministry of ICT, Govt. of India CSI and IIT Delhi

ABM’s core businesses are solutions for E-governance in segments like Municipal Bodies, Utilities (Water and Electricity) and IT enabling citizen services.

ABM was among the first companies in India to focus on the domain of e-governance. ABM possesses over 1200 man-years of experience with in-depth domain expertise in computerization of Secretariats, Municipal Corporations, Citizen Services, Land Records, Utility Billing & Revenue Administration having executed several projects in this domain which have become benchmark in the industry. ABM today has a proven track record in successfully institutionalizing Information Technology in several Government and semi-government organizations as also Local Self-Government bodies in the State of Maharashtra.

ABM has acquired a unique position in the niche area of e-governance by blending its in-depth domain knowledge with cutting edge technical skills. ABM’s e-governance solutions have bilingual interface thereby making them relevant to customers all over India.