Singapore, 29 July 2025 – At its flagship event SAP NOW AI Tour Southeast Asia, SAP SE (NYSE: SAP) announced that Kawan Lama Group, a leading Indonesian multi-sector conglomerate, has embarked on a major business transformation by implementing RISE with SAP, a comprehensive transformation journey to help enterprises transition to cloud ERP and other core SAP solutions to modernize operations across its expanding retail and manufacturing businesses.
With more than 1,200 stores and 30+ brands, including AZKO, INFORMA, Toys Kingdom, Pet Kingdom, Krisbow, and Chatime, Kawan Lama Group serves millions of customers nationwide. The company’s recent growth—marked by aggressive retail expansion, food & beverage ventures, and rebranding efforts—has led to growing operational complexity and data silos that limit visibility and agility.
The company’s legacy ERP system, in use for over a decade, needs to keep pace with its evolving business landscape. Opening a single new outlet often required new system configurations and long manual processes. Kawan Lama Group needed a more scalable digital foundation to support its ambitions—including bringing manufacturing in-house, reducing reliance on imports, and delivering faster, more personalized service across its channels.
By implementing RISE with SAP, Kawan Lama is laying down a unified digital core, an integrated system that connects different business functions and breaks down data silos or isolated sets of information that prevent smooth collaboration. This cloud-based ERP platform helps simplify processes, centralize data across business units, and support omni-channel growth across Indonesia.
“We’ve grown rapidly, and we knew we needed systems that could keep up. SAP gives us the tools to run more efficiently, scale faster, and serve our customers better,” said Renaldi Tjahaya, Chief Information Officer, Kawan Lama Group.
The implementation is already helping teams access real-time inventory across outlets—helping staff fulfill customer needs faster, even when products aren’t displayed on the shelf. Previously, customers were told to wait days due to lack of backend visibility—even when items were in stock.
Kawan Lama also plans to strengthen its supply chain and manufacturing lines. By digitizing key retail and production processes, the group will improve forecasting, reduce stock-outs, and introduce smarter promotional strategies to drive customer loyalty and repeat visits.
“Kawan Lama’s transformation through RISE with SAP marks a pivotal step in their evolution toward becoming an intelligent, future-ready enterprise,” said Andreas Diantoro, Managing Director, SAP Indonesia. “By embracing this comprehensive solution, they streamline operations, enhancing agility, and gaining the insights needed to innovate and stay customer focused. This strategic move positions Kawan Lama to lead confidently in a rapidly changing retail landscape.”
