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Knowledge for SAP User Groups
Traditionally, service centers have primarily operated using telephones, and voice communication remains vital for businesses. More than email, in-person, live chat, mobile app, self-service, search engine,…
SAP TechEd: At This Foosball Table, the Winner Is the Intelligent Enterprise
Becoming a foosball champion was the last thing on my mind when I arrived at SAP TechEd in Last Vegas, but when I met up…
Employee Well-Being Programs Are Good for People and the Company
When workforce experts look back at the early 21st century, stressed out workers will surely be front and center as a major trend. The stats…
Big Data Gets Opioids Off Street, More People Into Effective Treatment
If we could map drug overdoses to prevention and treatment program outcomes, we could address the $1 trillion opioid crisis in the United States. It’s…
Why Businesses Demand Greater Cutting-Edge Analytics
The savviest business decisions depend on a lot more than gut instinct, according to experts at SAPPHIRE NOW last month. Advanced analytics has replaced intuition as the…
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