A dramatic shift in customer demands and employee expectations are driving an exciting landscape of innovation. This year alone, I have witnessed many shifts across…
SAP Business One Service Mobile App Now Available
The SAP Business One team is finding new ways to bring the magic of ERP without complexity to the everyday customer. Last year we brought…
Machine Learning: Making Customer Service Operations Smarter and More Strategic
Excellent customer service operations are essential to ensure customer retention. To help companies keep up with customers’ growing expectations, SAP Service Ticket Intelligence automatically categorizes…
Competing for High Margins in the Aftermarket
The aftermarket is between four and five times larger than the manufacturing market. So it’s hardly surprising that a number of third-party providers are looking…
Finding the Right Fit with SAP Hybris Solutions
Jogging is one of the most popular leisure-time activities with one concern frequently voiced among the running fraternity: “Are my running shoes the right ones for…
SAP Hybris Solutions Help Global Companies Drive Customer Engagement in the Digital Economy
HANNOVER — Only one in four companies are enabling omnichannel customer engagement, whereby they have a unified, “single view” of the customer and are delivering…
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