The SAP Business One team is finding new ways to bring the magic of ERP without complexity to the everyday customer. Last year we brought…
CRM is Dead, Long Live CRM
Is your CRM serving your customers or just serving your sales management? Does it make a difference? From a long- and medium-range perspective, it does…
Machine Learning: Making Customer Service Operations Smarter and More Strategic
Excellent customer service operations are essential to ensure customer retention. To help companies keep up with customers’ growing expectations, SAP Service Ticket Intelligence automatically categorizes…
Deliver Customer Experience in One Language
Imagine this scenario: You go into a store to buy milk and the signs are in English, the currency is a Krone, the clerk speaks…
Finding the Right Fit with SAP Hybris Solutions
Jogging is one of the most popular leisure-time activities with one concern frequently voiced among the running fraternity: “Are my running shoes the right ones for…
SAP Hybris Solutions Help Global Companies Drive Customer Engagement in the Digital Economy
HANNOVER — Only one in four companies are enabling omnichannel customer engagement, whereby they have a unified, “single view” of the customer and are delivering…
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