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DUBLIN, Calif. and WALLDORF, Germany — SAP SE (NYSE: SAP) and Callidus Software Inc. (doing business as CallidusCloud®) (Nasdaq: CALD) today announced that SAP America,…
Machine Learning: Making Customer Service Operations Smarter and More Strategic
Excellent customer service operations are essential to ensure customer retention. To help companies keep up with customers’ growing expectations, SAP Service Ticket Intelligence automatically categorizes…
Competing for High Margins in the Aftermarket
The aftermarket is between four and five times larger than the manufacturing market. So it’s hardly surprising that a number of third-party providers are looking…
Deliver Customer Experience in One Language
Imagine this scenario: You go into a store to buy milk and the signs are in English, the currency is a Krone, the clerk speaks…
Data Fuels Customer Engagement
Two out of three executive leaders believe their current CRM system is not enough for their future customer engagement needs, according to a recent survey…
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