When the pandemic hit and physical retail outlets had to close or limit their operations, midmarket brands had to pivot quickly to sell directly to…
The Secret to Translating Technology Investments into Transformational Business Value
A dramatic shift in customer demands and employee expectations are driving an exciting landscape of innovation. This year alone, I have witnessed many shifts across…
ANWR GROUP: The Future of Retail Today
Thanks to savvy technology spending, trade cooperative ANWR GROUP is a step ahead of its time. By embracing the digital transformation, CEO and CTO Günter…
SAP Business One Service Mobile App Now Available
The SAP Business One team is finding new ways to bring the magic of ERP without complexity to the everyday customer. Last year we brought…
Why Simplifying Commerce Will Bring Consistency to Customers
Consumers today want the ability to start a sale anywhere and end a sale anywhere. As mobile devices have made it easier than ever for…
Machine Learning: Making Customer Service Operations Smarter and More Strategic
Excellent customer service operations are essential to ensure customer retention. To help companies keep up with customers’ growing expectations, SAP Service Ticket Intelligence automatically categorizes…
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