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Knowledge for SAP User Groups
Excellent customer service operations are essential to ensure customer retention. To help companies keep up with customers’ growing expectations, SAP Service Ticket Intelligence automatically categorizes…
Competing for High Margins in the Aftermarket
The aftermarket is between four and five times larger than the manufacturing market. So it’s hardly surprising that a number of third-party providers are looking…
Deliver Customer Experience in One Language
Imagine this scenario: You go into a store to buy milk and the signs are in English, the currency is a Krone, the clerk speaks…
Fans Are the Winners as FC Bayern Goes Digital
August 2016 was a momentous month for FC Bayern Munich. Not only did the club start out on a new Bundesliga soccer season, but its…
Finding the Right Fit with SAP Hybris Solutions
Jogging is one of the most popular leisure-time activities with one concern frequently voiced among the running fraternity: “Are my running shoes the right ones for…
Skating to Where the Customer Will Be
Business has embraced world famous hockey player Wayne Gretzky’s quote, “A good hockey player plays where the puck is. A great hockey player plays where…
Why True Digital Transformation Is Hard to Achieve
Today digital transformation surrounds us. It has radically changed the way we live and go about our daily tasks; from the way we catch a…
Customers Are in the Driver’s Seat Now
SAP has launched three new digital front office tools designed to enable companies to better connect with their customers in the digital age. In the…
Tweet to Receipt in a New York Minute
A New York minute is defined as an instant, or as Johnny Carson once said, it’s the interval between a Manhattan traffic light turning green…
SAP Announces the Simplified Front Office
NEW YORK — SAP SE (NYSE: SAP) today announced future integrated digital enterprise technologies that are intended to transform the relationships companies have with their…
SAP Cited as a Leader for CRM in Independent Research Firm Report
LAS VEGAS — SAP SE (NYSE: SAP) has been named a leader by Forrester Research in the recent report “The Forrester Wave™: CRM Suites for…
SAP Announces Marketing Gap Analysis Tool That Sets the Foundation for Customer Engagement Success
WALLDORF — Today’s customers have higher expectations for organizations than ever before. They engage with brands across multiple channels throughout their customer journey and demand personalized…
New Technology and Opportunities Amp Up Contact Energy
What’s good news for the planet can also be good news for energy companies. And it’s an exciting time to be an energy company in…
CRM Live Duel: Cloud Collaboration Boosts Sales Success
Sales departments are increasingly interested in finding out how to more effectively turn opportunities into deals and intensify collaboration among their team members.
SAP Customer ERWIN HYMER GROUP Takes Its Enterprise Landscape to the Cloud on SAP HANA
WALLDORF — SAP SE today announced that ERWIN HYMER GROUP, Europe’s leading manufacturer of recreational vehicles, has chosen the SAP HANA Enterprise Cloud service to run…
SAP Fuels New Model for Customer Engagement at Leading Companies Around the World
WALLDORF — Today’s customers are changing the rules of the marketplace. They are digitally connected and socially networked.
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