A dramatic shift in customer demands and employee expectations are driving an exciting landscape of innovation. This year alone, I have witnessed many shifts across…
Why a Business Case Is the Secret to a Smooth Path to SAP S/4HANA
The right business case can become a driving force of a digital strategy. This document is the one thing that brings people together and inspires…
SAP Business One Service Mobile App Now Available
The SAP Business One team is finding new ways to bring the magic of ERP without complexity to the everyday customer. Last year we brought…
Machine Learning: Making Customer Service Operations Smarter and More Strategic
Excellent customer service operations are essential to ensure customer retention. To help companies keep up with customers’ growing expectations, SAP Service Ticket Intelligence automatically categorizes…
Competing for High Margins in the Aftermarket
The aftermarket is between four and five times larger than the manufacturing market. So it’s hardly surprising that a number of third-party providers are looking…
Finding the Right Fit with SAP Hybris Solutions
Jogging is one of the most popular leisure-time activities with one concern frequently voiced among the running fraternity: “Are my running shoes the right ones for…
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