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Knowledge for SAP User Groups
“Give us your superstar customer service representative, and we’ll provide an AI application that replicates their behavior, reducing problem resolution time from 10 minutes to…
Spotlight on Women Leaders at SAP: Jessie Cai
Jessie Cai, Product Owner at SAP Singapore, has been with the company for eight years. Growing up in rural China with two parents who were…
How to Fix Social Media Customer Service
A brand’s silence in social media is deafening. Customers who tweet a brand expect a response. Over half (53%) want to hear back within an…
A 10 Second Lesson in Customer Service from Discount Tire
Discount Tire is well known for being the largest tire and wheel retailer in the world – but that’s not its only world title. The…
Show Me the Love – The Psychology of Great Customer Service
How did your last customer service experience make you feel? Was it almost like being in love? If not, then perhaps you didn’t get the…
Finding the Perfect Solution with the Innovation Discovery Tool
The innovation discovery tool offers customers a tightly consolidated view of the SAP product portfolio, giving companies the technical and business process information they need…
Keeping Customer Service Up When the Chips Are Down
Customer service is a nonstop endeavor — even when a company implements new software.
IDC Study Explores How SAP Helps Comcast Reap the Benefits of Integrated HR and Talent Management
Third-party research firm IDC published a customer spotlight sponsored by SAP, focused on Comcast’s use of SAP software to integrate its human capital and talent…
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