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Two months ago, I woke up in the middle of the night with an excruciating pain in my back. I curled into a fetal position,…
Why Do Customers Fall in Love? A Valentine for an Audience of One
Every February, millions of Americans are faced with the daunting decision of selecting just the right Valentine’s Day card for their sweethearts.
Why Organizations Without Hierarchy Really Work
Imagine a huge, complex organization where no one is in charge. Can’t see it? Well, look in the mirror. One example is that thing sitting on…
Is Your Business Ready For The Internet Of Things?
Today, there are more mobile devices than there are people on the planet. By 2020 it is estimated that there will be 2.5 billion connected people…
5 Frightening Halloween Treats You Didn’t Know About
Dying to kick your Halloween season up a few notches this year? Here are five frightening Halloween treats you might want to consider.
The Customer Revolution: Fight For Your Right To Party
As the founder of Amazon.com and a true pioneer in the e-commerce space, it’s safe to say that Jeff Bezos knows a thing or two…
The Truth About Mobile Technology
I base my truth about mobile on two things: what customers and industry leaders say and how analysts define leadership in this space.
44 Facts Defining the Future of Customer Engagement
Imagine having a single view of every customer interaction with your business at your fingertips.
The Cloud, the Elephant and the Blind Men
Throughout history, philosophers, teachers and religious leaders have used stories and parables to help us understand intangible, often complex, concepts. One of my favorites is…
Africa Is Poised To Power The Next Phase Of Global Economic Growth
When Vasco da Gama, the 15th century Portuguese explorer, landed in Kenya searching for a sea route from Europe to India, he found Chinese traders…
Five Reasons Why More Data Doesn’t Guarantee Better Decisions
Data alone may not be enough to guarantee better decisions, but better decisions almost always start with data.
Was Einstein Wrong About Complexity?
In the last two decades of his life, Albert Einstein struggled to come up with a unified theory that would describe both gravity and electromagnetism. He…
Three Ways Customer-Centric Companies Beat Competition
In business they say, “the customer is king” … but do customers today really want to be kings?
Skullcandy Ups Its Game with Hybrid Cloud Technology from SAP
Cloud technology is associated with innovation, agility, and flexibility. But can technology help enable transformation for a business in a turnaround?
Rio de Janeiro Proves A City Can Be Beautiful And Intelligent
Ever since my first visit to Rio years ago when I used to jog along Leblon admiring the view, I’ve been struck by the legendary…
Champion Golf Pro Dottie Pepper Redefines What It Takes To Win
As the winner of two major championships and 17 LPGA Tour events, American golfer Dottie Pepper knows a thing or two about what it takes to be…
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