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If retailers want to win plaudits from customers during the upcoming holiday season, they need to deliver more than low prices and good value. They…
Machine Learning Makes Mercedes-Benz Dream Car a Reality
There’s a supremely easy way to find the Mercedes-Benz of your dreams on the horizon, and I watched its premiere at the SAPPHIRE NOW and ASUG…
Five Years Running, openSAP MOOCs Score Unbelievably High Customer Satisfaction Levels
When I first wrote introducing openSAP MOOCs to the world five years ago, none of us had an inkling of how this experiment would turn…
The Intelligent Enterprise Takes Off at Mobile World Congress 2018
Mobile World Congress 2018 (#MWC18) opened Monday, February 26 in Barcelona, Spain, where more than 100,000 people are expected to attend the four-day event. Hosted…
How 30 Billion IoT Connections Will Build Future Industries
With IDC research predicting there will be 30 billion connected endpoints by 2020, it’s pretty certain Internet of Things (IoT) will invade every industry. I…
How to Prepare for the Perfect Omnichannel Customer Experience
Retailers yearn to deliver an unprecedented customer experience, but they still can’t optimize all of the data they’re gathering — information that’s often hidden across channels, such as mobile and social media. Some brands are scrambling to solve the problem — while others scratch their heads.
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