Continuous delivery of outcome-driven support services is vital to SAP customer success. This commitment has led to various innovations that resolve technology issues quickly and…
SAP Makes Support Experience Even Smarter with Machine Learning and AI Enhancements
WALLDORF — SAP has announced several updates to Next-Generation Support.
Easily Engage with Product Support: Try the Support Assistant Feature from SAP
To engage with the Product Support organization at SAP more easily, quickly, and intuitively, access SAP ONE Support Launchpad and try the support assistant for…
The Xs and Os of a Next-Generation Support Experience
With the experience economy impacting how both business-to-consumer (B2C) and business-to-business (B2B) companies operate, organizations have started to shift from focusing purely on delivering services…
Bringing B2C Principles to B2B Services and Support
Although the on-demand economy was born out of business-to-consumer (B2C) offerings, such as ride-sharing apps and movie streaming services, its principles are now firmly rooted…
Crowdsourcing Customer Service: How Ask an Expert Peer is Changing Real-Time Support
When was the last time you went a full work day without using technology to send an email, schedule a meeting, or access a business-specific…
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