With the experience economy impacting how both business-to-consumer (B2C) and business-to-business (B2B) companies operate, organizations have started to shift from focusing purely on delivering services…
Bringing B2C Principles to B2B Services and Support
Although the on-demand economy was born out of business-to-consumer (B2C) offerings, such as ride-sharing apps and movie streaming services, its principles are now firmly rooted…
Crowdsourcing Customer Service: How Ask an Expert Peer is Changing Real-Time Support
When was the last time you went a full work day without using technology to send an email, schedule a meeting, or access a business-specific…
Stepping Into a Seamless Support Future
As our interactions become more digital, we need our online interactions to become nearly effortless. From online shopping to connecting with friends and family to…
Next-Generation Support from SAP Leverages Machine Learning and AI to Improve Customer Experience
WALLDORF — SAP SE (NYSE: SAP) today announced enhancements to its Next-Generation Support concept. These include developments to AI-driven features such as incident solution matching…
Four Ways to Get Faster Answers Using Next-Generation Support
In today’s digital world, people expect easy access to information. Having been conditioned by search engines and virtual assistants in their personal lives, people want…
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