Although the on-demand economy was born out of business-to-consumer (B2C) offerings, such as ride-sharing apps and movie streaming services, its principles are now firmly rooted…
Crowdsourcing Customer Service: How Ask an Expert Peer is Changing Real-Time Support
When was the last time you went a full work day without using technology to send an email, schedule a meeting, or access a business-specific…
Stepping Into a Seamless Support Future
As our interactions become more digital, we need our online interactions to become nearly effortless. From online shopping to connecting with friends and family to…
Next-Generation Support from SAP Leverages Machine Learning and AI to Improve Customer Experience
WALLDORF — SAP SE (NYSE: SAP) today announced enhancements to its Next-Generation Support concept. These include developments to AI-driven features such as incident solution matching…
Four Ways to Get Faster Answers Using Next-Generation Support
In today’s digital world, people expect easy access to information. Having been conditioned by search engines and virtual assistants in their personal lives, people want…
The Ingredients of an Award-Winning Support Experience
In July 2018, SAP was named to the Association of Support Professionals’ annual list of the Top Ten Best Support Websites. This honor speaks volumes…
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