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As our interactions become more digital, we need our online interactions to become nearly effortless. From online shopping to connecting with friends and family to…
Next-Generation Support from SAP Leverages Machine Learning and AI to Improve Customer Experience
WALLDORF — SAP SE (NYSE: SAP) today announced enhancements to its Next-Generation Support concept. These include developments to AI-driven features such as incident solution matching…
Four Ways to Get Faster Answers Using Next-Generation Support
In today’s digital world, people expect easy access to information. Having been conditioned by search engines and virtual assistants in their personal lives, people want…
The Ingredients of an Award-Winning Support Experience
In July 2018, SAP was named to the Association of Support Professionals’ annual list of the Top Ten Best Support Websites. This honor speaks volumes…
Add New Expert Chat Tile to Your SAP ONE Support Launchpad Home Page Today
Expert Chat helps customers resolve incidents nearly twice as fast as traditional SAP support channels. Get help quickly with the new tile. Adding the Tile…
New WhatsApp Channels for Product Support Updates
SAP customers can now subscribe to WhatsApp channels for Product Support updates. Through this new channel, SAP customers receive updates on only the products that apply to their…
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