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Expert Chat helps customers resolve incidents nearly twice as fast as traditional SAP support channels. Get help quickly with the new tile. Adding the Tile…
New WhatsApp Channels for Product Support Updates
SAP customers can now subscribe to WhatsApp channels for Product Support updates. Through this new channel, SAP customers receive updates on only the products that apply to their…
SAP Launches Schedule an Expert
SAP is launching Schedule an Expert, a live support channel, this week at SAPPHIRE NOW. Customers can schedule a live, one-on-one 30-minute call with an…
SAP Expands Next-Generation Support to Improve Customer Experience in the Digital Age
WALLDORF — SAP SE (NYSE: SAP) today announced new tools and services to extend the Next-Generation Support approach, SAP’s answer to customer service in the…
Expert Chat Service Provides SAP Customers with Access to Live, Real-Time Support Options
WALLDORF — SAP SE (NYSE: SAP) today announced that it is continuing to help businesses “run live” with its Next-Generation Support approach. The Expert Chat…
Redesigned SAP Support Portal launches March 31, 2017
On March 31, we’re introducing the new and improved SAP Support Portal that’s simpler, easier to navigate, and mobile-enabled. In order to offer you a…
SAP Product Support Updates Available Using WhatsApp
Now you can stay up-to-date with SAP Product Support by using WhatsApp. Receive updates on your mobile device.
SAP SuccessFactors Customers Only: You spoke. We listened: Participate in the Beta program for the New SAP Cloud Availability
Based on your feedback, and our commitment to regularly innovate, we’ve designed a new, more intuitive, more complete dashboard first available to SAP SuccessFactors customers….
Get Faster Answers to Support Questions with Chat
Did you know that you can streamline your problem-resolution process by using our new Chat functionality? Chat is built right into the incident form for…
Transition from Traditional Support Tools to SAP ONE Support Launchpad on April 20
Starting on April 20, access to legacy applications through the SAP Support Portal will be replaced by new applications, available only through the SAP ONE…
Verify Your System Meets Upcoming Changes to Support Application Browser Requirements
We are pleased to offer you an extended period to verify your browser version for the upcoming changes to the SAP support applications’ browser requirements….
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