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Knowledge for SAP User Groups
Start-ups and legacy brands can connect with new faces and regulars, thanks to machine learning and other intelligent tech that improves the customer experience (CX).
How to Explore New Ecosystem Opportunities on SAP.com
It’s easier than ever to discover SAP’s robust partner ecosystem, the organizations and individuals working on the same platform toward common goals. You can be…
How to Prepare for the Perfect Omnichannel Customer Experience
Retailers yearn to deliver an unprecedented customer experience, but they still can’t optimize all of the data they’re gathering — information that’s often hidden across channels, such as mobile and social media. Some brands are scrambling to solve the problem — while others scratch their heads.
The Customer Value Lifecycle of the Supply Chain
“Omnichannel” is not a new term in the business world by any means. It’s the cross-channel business model companies use to elevate the customer experience….
Returns in Omnichannel Retail
Retro products are the height of fashion, and omnichannel retailer Manufactum is right on trend. Despite offering a vast range of traditional-style goods, it has…
From Bricks-and-Mortar to E-Commerce and Back – Retail’s True Shift to Digital
Ever since the first bushel of grain was traded for meat at the local village square, retail has been in a state of flux. Seemingly…
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