Enormous Dormant Potential

Even in Europe, on-demand customer relationship management (CRM) is hardly a foreign term. But unlike the United States or Great Britain, where the model has found wide acceptance, continental Europe has reacted with more restraint. According to a study by Pierre Audoin Consultants (PAC), the restraint is likely to change quickly.

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No IT, No Globalization

Midsize companies from the production industry are increasingly operating on a global scale. As companies that manufacture in different locations and distribute their products, they must therefore map their business processes in full and meet local legislative requirements if they want to continue to profit from the global market.

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Strengthening Strategic Core Business, Cutting Costs

Business process outsourcing (BPO) is a growth market. Whereas up to now BPO has essentially been the reserve of big players with their megadeals, this is an area that is currently gaining in popularity among SMEs, too. This is because, alongside pure cost savings, companies can also attain strategic goals by outsourcing business processes. These include qualified and automated processes and an improved range of services. However, any SME that is intending to outsource its business processes should prepare systematically so that it can make the right decision when selecting the service provider. If this process is successful, a company can operate more flexibly on the market and thus improve its competitiveness.

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E-Government Speeds up Administrative Processes

State administrative bodies are currently working under extreme cost pressure. Municipal and regional authorities have barely sufficient funds to cover the extensive services they are required to provide for companies and private citizens. Local authorities that expand their Internet information and services save time and money on administration over the medium and long term. This increases efficiency, productivity and service quality, bringing benefits to companies, private individuals and ultimately the public sector too.

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T-Systems Is Special Expertise Partners for mySAP CRM

SAP has accepted T-Systems into its circle of Special Expertise Partners for mySAP Customer Relationship Management (mySAP CRM). The distinction is certification of competence in mySAP CRM consulting and implementation in Germany. SAP names its partners a new every year. All of them are companies that have proven expertise in mySAP CRM.

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SMBs Have It All in Focus with PLM

Global competition means the expectations placed on SMBs when it comes to product quality and variety are constantly increasing. At the same time, the product lifecycles are becoming ever shorter. But if SMBs treat product lifecycle management (PLM) as a central component of their corporate strategy and look on controlling it using IT as a core area of their expertise, their long-term success will be assured.

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Growth for IT Services Industry in the U.S. Predicted

After 2002, which was in most segments the worst year the U.S. IT industry has experienced in decades, market research and strategic planning firm for the Software and IT Services Industry (SITSI) Pierre Audoin Consultants (PAC) foresees improving growth rates in 2003 and a return to more stable levels of spending in 2004.

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