For many companies, moving to the cloud is the “next normal” in business environments. It’s not about “if” anymore – it’s about “when” and “how.”…
The Death of the Product
It is a controversial title, I know. But let’s dig deeper. In the days before social media and heightened customer expectations, a traditional product was…
Bringing B2C Principles to B2B Services and Support
Although the on-demand economy was born out of business-to-consumer (B2C) offerings, such as ride-sharing apps and movie streaming services, its principles are now firmly rooted…
Customer Convenience Through Service Automation
Customer service is fueled by new technologies. With artificial intelligence (AI) and machine learning technologies, new rules of engagement are enabled to meet customer expectations…
SAP Expands Next-Generation Support to Improve Customer Experience in the Digital Age
WALLDORF — SAP SE (NYSE: SAP) today announced new tools and services to extend the Next-Generation Support approach, SAP’s answer to customer service in the…
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