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While cloud computing growth predictions couldn’t be brighter this year, they represent a potential nightmare of challenges to CIOs. IDC forecasts at least 50 percent…
SAP Launches Expert Chat to Connect Customers in Real Time to Technical Support
WALLDORF — SAP SE (NYSE: SAP) today announced the launch of the Expert Chat service – a live chat function that connects SAP customers to technical…
SAP Offers Enhanced Support with New On-Premise Edition of SAP Preferred Care for SAP Enterprise Support
WALLDORF — SAP SE (NYSE: SAP) today announced the launch of the on-premise edition of SAP Preferred Care for SAP Enterprise Support, a new option for customers…
SAP ONE Support Launchpad: End Users in the Spotlight
To ensure that the SAP ONE Support Launchpad really meets the needs of end users, customers were invited to offer their feedback right from the…
Three Guiding Principles of SAP ONE Support Launchpad
In the second of our series of articles about the SAP ONE Support Launchpad, we examine the principles of “Know Me, Guide Me, and Help…
New Single, User-Centric Support Entry Point for All SAP Customers: SAP ONE Support Launchpad
WALLDORF — SAP SE (NYSE: SAP) today announced the release of the SAP ONE Support launchpad, a new central entry point to support services and learning…
Run Simple – Run ONE Support
The influence of support in SAP’s strategy of making things simple for customers.
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