For many companies, moving to the cloud is the “next normal” in business environments. It’s not about “if” anymore – it’s about “when” and “how.”…
Ask an Expert: The Impact of an AI Mindset on the Support User Experience
Is intelligence enough for greatness or must it be paired with the ability to get things done and build collaborative action? This is a question…
Ask an Expert: Three Questions About AI Answered
Today, it can seem like everything — and everyone — claims to use artificial intelligence (AI) or machine learning. But what does that really mean…
Why Now Is the Time to Differentiate with SAP Services and Support
The steady stream of challenges that companies face nowadays is becoming a flash point for how business gets done. From market and customer requirements to…
SAP’s Support Renaissance
Whereas once technical knowledge and rapid response were all that mattered to support users, that is now table stakes. Today, users from diverse parts of…
Built-In Support: Put an End to Unproductive System and Task Switching
Not all support experiences are created the same. In fact, some can be described as unproductive, unnecessarily frustrating, complex, and slow. Business and key users…
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