Although the on-demand economy was born out of business-to-consumer (B2C) offerings, such as ride-sharing apps and movie streaming services, its principles are now firmly rooted…
Crowdsourcing Customer Service: How Ask an Expert Peer is Changing Real-Time Support
When was the last time you went a full work day without using technology to send an email, schedule a meeting, or access a business-specific…
The Three Strategic Opportunities of the Intelligent Enterprise
The tectonic shift in global economic growth over the last couple of years is presenting a flashpoint of concern and opportunity. One S&P 500 company,…
AI and Machine Learning Drive Automation in Product Support
Will sophisticated algorithms and chatbots be the future of product support? How does this change the quality of support and the customer experience? Jens Trotzky,…
Your Customer Support Experience Is Your Brand
If it’s true that experience is the market differentiator, then customer support is where the rubber hits the road for pretty much every company’s brand…
Live Business Needs Live Support: SAP Support is Award Winning
SAP is reinventing support to be suited for the Intelligent Enterprise. This transformation of SAP Support has received numerous accolades from customers and analysts alike….
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