In a journey to the cloud, businesses must first set the right overall strategy.
Looking Ahead: Andreas Heckmann on the Upcoming Transformative Year
Last year was full of upheaval for businesses across the globe: the pandemic continued to disrupt global commerce while also spurring incredible technological innovation and…
A Seamless Support Experience in the Post-Pandemic World
For many companies, moving to the cloud is the “next normal” in business environments. It’s not about “if” anymore – it’s about “when” and “how.”…
Ask an Expert: The Impact of an AI Mindset on the Support User Experience
Is intelligence enough for greatness or must it be paired with the ability to get things done and build collaborative action? This is a question…
Ask an Expert: Three Questions About AI Answered
Today, it can seem like everything — and everyone — claims to use artificial intelligence (AI) or machine learning. But what does that really mean…
Why Now Is the Time to Differentiate with SAP Services and Support
The steady stream of challenges that companies face nowadays is becoming a flash point for how business gets done. From market and customer requirements to…
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