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The tectonic shift in global economic growth over the last couple of years is presenting a flashpoint of concern and opportunity. One S&P 500 company,…
AI and Machine Learning Drive Automation in Product Support
Will sophisticated algorithms and chatbots be the future of product support? How does this change the quality of support and the customer experience? Jens Trotzky,…
Your Customer Support Experience Is Your Brand
If it’s true that experience is the market differentiator, then customer support is where the rubber hits the road for pretty much every company’s brand…
Live Business Needs Live Support: SAP Support is Award Winning
SAP is reinventing support to be suited for the Intelligent Enterprise. This transformation of SAP Support has received numerous accolades from customers and analysts alike….
The Ingredients of an Award-Winning Support Experience
In July 2018, SAP was named to the Association of Support Professionals’ annual list of the Top Ten Best Support Websites. This honor speaks volumes…
Password Policy for SAP Support Portal and SAP ONE Support Launchpad to Change
Starting November 4, 2017, you may choose a more complex, safer password for SAP Support Portal and SAP ONE Support Launchpad. It must be at…
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