Most human resources (HR) professionals are familiar with the term human capital management (HCM), which refers to processes that align workforces with business needs. But…
How SAP Is Using Experience Management to Make Itself Run Better
Happy employees make for happy customers. One team at SAP explains how the two are linked, as well as the role of experience and operational…
Data with a Purpose: Find the Unicorn Hiding in Your Digital Strategy
Everything comes at a cost, especially during a time of continuous transformation. From technology adoption to business-model innovation, companies are challenged to make the “right”…
How to Revive the Mall Experience for the Digital Generation
Shopping malls must provide better experiences to re-purpose their existence. Connecting operational data (O-data) and experience data (X-data) could do the trick. Some shopping malls…
How HXM Is Shaping the Future of Product at SAP SuccessFactors
SAP recently introduced human experience management (HXM) solutions. HXM, the next evolution of human capital management (HCM), entirely reinvents the employee experience and equips organizations…
SAP and Qualtrics: Closing the Experience Gap
Recently SAP announced its intent to acquire Qualtrics International Inc. (Qualtrics), the global pioneer of experience management (XM) software. Since the announcement I have met with…
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