‘Tis the Season for Retailers: Managing A Contingent Workforce

Radiocasts | December 11, 2014 by Bonnie D. Graham

The buzz: Selling seasons.

‘Tis the time of year for seasonal hiring, especially in retail.

But as 82% of retailers increasingly hire contingent, intermittent, and consultant employees, they need to find ways to better engage and understand this part-time workforce to ensure an optimal experience for shoppers regardless of the season.

Their best practices may also be helpful for non-retailers.

The experts speak.

Brian Kilcourse, RSR Research: “In the age of the omni-channel shopper, consumers expect retail employees to be at least as well-informed about products and services as they are.”

Mukesh Nakra, Infosys: “The achievements of an organization are the results of the combined efforts of each individual.” (Vince Lombardi)

David Swanson, SAP: “Always treat your employees exactly as you want them to treat your best customers.” (Stephen R. Covey)

Join us for ‘Tis the Season for Retailers: Managing A Contingent Workforce.

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