Forensic Science Service invests for service improvement

SAP selected to improve operational management system

LondonThe Forensic Science Service’s (FSS) commitment to providing an efficient and responsive service to the criminal justice system in England and Wales will be strengthened by the implementation of solutions for its operational management systems.

The FSS has selected SAP as prime contractor to supply and implement solutions for human resources, finance and supply chain management. The project, which will go live during 2002, will enable improved case tracking and management of resources and personnel.

The first phase will establish an operational management system to track and manage the flow of casework and other operational activities. By matching requirements for specialist expertise with available personnel, SAP solutions will enable the FSS to identify operational capacity across its six regional sites.

Further phases will provide human resources, financial management and sales and marketing support systems, linking the whole value chain and providing the FSS with the management information needed to deliver a faster, more efficient service.

Operational management system (OMS) project director for the Forensic Science Service, Dr Peter Twitchett, said, “We are constantly working to improve the service to our customers and support government objectives in tackling crime. We required an integrated system to deliver consistent planning and management information across all business functions. We see SAP as a way of providing this and as a platform for the future evolution of the service, supporting the delivery of new services to the police and our other customers.”

SAP industry manager, Glenn Lacey, said, “SAP looks forward to supporting the Forensic Science Service in its modernisation programme. By streamlining and integrating business processes, the FSS will be able to reduce costs, increase efficiency, and plan effectively for service delivery. The SAP solution is designed to be flexible and support the future development of the service.”