TT electronics signs major deal with SAP to enhance customer service

global collaboration boosts efficiency

LondonTT electronics, a leading global designer, manufacturer and vendor of electronic components, has decided to implement a solution to enhance customer service and further develop the integration of its electronic component operations.

TT electronics’ principal operating companies within its electronic component division will implement across five manufacturing sites internationally. The solutions will be used by over 500 users worldwide and will enable the businesses to work more closely together to identify
cross-selling opportunities and offer enhanced customer service on a
global basis.

“Our decision to work with SAP stemmed from two key factors,” said Barry Rolison, divisional finance director at TT electronics. “For one, we were reassured by, and impressed with, the success of the previous R/3 implementation at our German automotive sensor business. In addition, SAP’s solutions are scalable, so they can grow as we do. SAP is also able to support sites globally, has an ongoing commitment to product development and has proven expertise in our sector. These factors also played an important role in our decision to choose SAP.”

“The fact that the solutions will be implemented across manufacturing sites in Europe, Asia and North America in under two years demonstrates TT electronics’ commitment to maximise the benefits of its global network of operations,” said Paul Eggleton, business development manager, discrete industries at SAP UK. “By 2003, TT electronics will have significantly improved the efficiency and effectiveness of its systems. This, together with an enhanced customer service capability, will allow it to take on its competition even more effectively and to consolidate its position as a leader in its market.”