Newcastle University Students Benefit from Fully Automated Campus Operations Enabled by SAP

New solution streamlines admissions, registration, accounting and course enrolment for 16,500 students, helping the university improve operations and provide better student services

LondonThe University of Newcastle upon Tyne, one of the UK’s leading universities, has successfully handled student registration this year with SAP Campus Management, a component of the mySAP Higher Education & Research solution. Campus Management was developed by SAP in collaboration with the university. The new integrated solution covers nearly all student administration and accounting processes and replaces a number of disparate in-house and niche products, and their associated interfaces that previously only spanned portions of Newcastle’s processes.

The SAP solution is automating admissions, registration, accounting and course enrolment for all of the university’s students, including 3,500 freshers this autumn. This is helping the university improve customer service and reduce costs by more efficiently and effectively managing student information. Students can expect to see shorter queues and the university expects fewer queries because of the new solution. Accuracy of billing and fee collection will also help the university improve debt management.

The university will now have a single record for each student that links financial and management information and supports organisational planning. This will enable staff to more effectively handle core student and employee processes by minimising data duplication and ensuring a more organised and seamless flow of information. The university will also be able to provide increased information accessibility for both students and staff.

This transformational project is a key component in the university’s aim to join up and open out the university. The SAP solution forms part of a significant restructuring of the university implemented last August, when seven faculties were simplified to three, 78 departments reduced to 27 schools and a programme of re-orientating the University’s administration was begun.

“There is increasing competition for students, and the level of support we can give through good management and service is important,” said Professor John Goddard, Newcastle University’s Deputy Vice-Chancellor. “We want to offer students a one-stop shop. They are our customers, and they expect good service. With the SAP solution, we now have the tools in place to manage information effectively. SAP is also key to making our administration more effective and efficient.”

Newcastle University had previously improved human resources management, financial operations, procurement and estates management with mySAP Human Resources, mySAP Financials, mySAP Logistics and mySAP Product Lifecycle Management. The university selected SAP Campus Management because SAP has a strong reputation as a global market leader in Enterprise Resource Planning (ERP), embodies best business practice in people and financial management and offers an integrated enterprise-wide solution with the potential for a staged development and deployment.

“We are delighted to be a part of Newcastle University’s ongoing modernisation programme and to continue to demonstrate our commitment to the higher education market,” said Robert Mercer, HE&R Industry Manager, SAP UK. “Increasing competition for students and research funding, a real need for collaborative solutions to support external engagement, and the drive for ever increasing value-for-money make fully integrated software solutions a critical enabler to institutional success. We will continue to use our expertise to help Newcastle achieve its ambition of becoming a world-class research-intensive university.”