SAP Service Management offering helps companies open new revenue streams by providing after sale services

July 13, 2004 by SAP News 0

New offering helps companies increase competitiveness

LondonSAP UK has established a new Service Management offering dedicated to helping companies generate new revenue streams through after sale service, repair and maintenance of products. The quality of the service that manufacturers provide is increasingly a key differentiator, and SAP is helping companies tap new revenue from service-related activities, increase their competitive edge and drive growth.

As many products are lasting longer, support and maintenance is emerging as a new source of revenue for many manufacturers. SAP Service Management helps manufactures manage important business processes including customer sales and service, service planning and forecasting, service parts management, service operations management and customer service management analytics. The solution is powered by SAP NetWeaver technology platform, SAP’s open integration and application platform that drives lower cost of ownership across heterogeneous IT landscapes thereby reducing the need for custom integration.

“SAP is dedicated to helping UK manufacturers achieve further growth by moving up the value chain through product innovation and service excellence,” said Paul Eggleton, Business Development Manager, SAP UK. “In helping customers establish after sales offerings and pinpoint profit opportunities, SAP is effectively aligning itself not only at the forefront of the service management arena, but of a new business trend.”

Companies implementing SAP Service Management capabilities include:
The Bosch Group, Ford Motor Company, Caterpillar Inc., Porsche AG, Shanghai GM, Toyota Motor Corporation, Volkswagen AG, Lufthansa AG, Hewlett-Packard Company, ThyssenKrupp AG (Elevator Division), Saint-Gobain, Kaeser Kompressoren GmbH, and Heidelberg.

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