National Grid Transco Integrates and Collaborates using SAP

NGT becomes largest implementation of SAP’s Industry Solution for Utilities

LondonSAP AG (NYSE: SAP) today announced National Grid Transco (NGT) one of the world’s premier network utility companies and the manager of 21 million gas meters within the UK gas network, has gone-live with SAP’s Industry Solution for Utilities. The SAP solution integrates all members of NGT’s value chain, including meters; gas retailers and meter installers, into a single, collaborative meter management system, making it the largest SAP implementation of its kind within the Utilities market.

In order to comply with changes mandated by OFGEM, the regulator body for Britain’s gas and electricity industries, NGT needed a system that could effectively log, maintain and track the installation and billing of its meters. By replacing bespoke systems which were difficult and costly to maintain, NGT has improved the efficiency of its business processes and is able to deliver more effective meter management and rental services to its customers.

The SAP system provides a clear and accurate record of all its gas meters in the UK as well as associated billing. It covers every aspect of meter management; including procurement, warehousing and logistics, installation, replacement, removal, repair and billing – including meter rental billing.

Christine Hughes, IS Manager, Transco Metering, NGT, commented. “The utilities market is moving from a regulated to a highly competitive market place; ; SAP was able to provide us with the best value solution, with industry best practice built in. The subsequent improvement in business processes and work practices, will allow NGT to stay at the top of its industry now and for the future. We see SAP as fundamental to our future success and as a key partner for NGT.”

Rob Harrison, Divisional Manager, Service Industries, SAP UK adds, “Over 800 utilities companies across the world run SAP. We are able to take the best practice achieved through these implementations and build them into our solutions for the Utilities Industry. In this way customers benefit from a faster time to benefit through a solution specifically tailored to their requirements. We are proud to add NGT to our list of customers in this industry.”