SAP Accelerates Claims Processing for Capita Insurance Services

UK’s Leading Provider of Business Services to the Insurance Market Implements the SAP for Insurance Solution

LONDON, UKSAP AG (NYSE: SAP) and Capita Insurance Services (Capita) today announced that Capita, the UK’s leading provider of business support services to the insurance market, is using insurance industry-specific software from SAP to further enhance the efficiency of its service to clients. Capita is the first company in the UK insurance industry to implement SAP® Claims Management, deploying the application from the SAP for Insurance industry solution in just six months. The SAP rollout is part of Capita’s ongoing investment strategy to deliver intelligent outsourcing solutions to the insurance industry.

“With the integration of SAP, we anticipate major productivity boosts resulting in not only improved customer service levels but also significant cost efficiencies,” said Sal Laher, IT director, Capita Insurance Services. “The flexibility of SAP Claims Management allows us to easily adapt our claims business processes to the unique requirements of our clients. Capita is the first in the UK insurance industry to adopt such a system. In addition to processing customer claims more quickly and reliably, with SAP we have a compelling proposition that sets a new standard for the industry.”

Capita’s primary objective with the deployment was to accelerate claims processing by improving information availability. Powered by the SAP NetWeaver™ platform, SAP’s insurance industry-specific solution is enabling Capita to source value-added information via customer portals and a data warehouse for management information. With SAP Claims Management, Capita now has a single, integrated solution to better meet the increasingly diverse requirements of insurance clients while allowing for greater efficiencies and a reduced cost base for insurance customers.

Capita employees have gained an integrated desktop solution to manage workflow from start to finish. Staff also benefit from powerful customer relationship management and business intelligence tools to collect, combine and analyze all relevant information needed to help resolve claims more effectively. The solution has enabled Capita to support its evolving business processes across the entire claims life cycle from notification through to settlement.

“SAP is helping fast-movers such as Capita Insurance Services quickly gain the industry-specific and customer-focused capabilities they need to stay ahead in the insurance business,” said Leo Schneider, senior vice president of the Insurance business unit, SAP AG. “While quickly deployable to deliver benefits from the outset, SAP for Insurance provides insurance companies with a strategic platform to drive immediate business performance returns and grow to scale for the long term.”

Note to editors
To hear Capita spokespersons talking about the benefits they have gained from SAP Claims Management, please visit

About SAP for Insurance
SAP for Insurance is an industry solution that provides powerful applications and best practices to help insurers lower transaction costs, integrate and automate insurance business processes. The solution’s industry-tailored applications can be easily implemented in stages according to the company’s strategic business goals, priorities and available resources. To meet the demands of a sector in which customers can easily switch insurers and razor-thin profit margins demand tight fiscal discipline, SAP for Insurance offers Web-enabled applications to seamlessly link core insurance processes with customer-facing functions and back-office operations — from first customer contact through policy and product management, collections, disbursement, and claims management. With approximately 400 customers in 45 countries, SAP for Insurance enables end-to-end data analysis to support critical strategic decisions and helps companies respond rapidly to shifting realities, control costs and seize new opportunities while strengthening customer loyalty. Based on the open architecture of the SAP NetWeaver™ platform, SAP for Insurance helps companies leverage existing technology investments while minimizing the complexity of managing heterogeneous IT landscapes. (Additional information at

About SAP
SAP is the world’s leading provider of business software solutions*. Today, more than 26,150 customers in over 120 countries run more than 88,700 installations of SAP® software — from distinct solutions addressing the needs of small and midsize businesses to enterprise-scale suite solutions for global organizations. Powered by the SAP NetWeaver™ platform to drive innovation and enable business change, mySAP™ Business Suite solutions are helping enterprises around the world improve customer relationships, enhance partner collaboration and create efficiencies across their supply chains and business operations. SAP industry solutions support the unique business processes of more than 25 industry segments, including high tech, retail, public sector and financial services. With subsidiaries in more than 50 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE under the symbol “SAP.” (Additional information at

(*) SAP defines business software solutions as comprising enterprise resource planning and related software solutions such as supply chain management, customer relationship management, product life-cycle management and supplier relationship management.

About Capita Insurance Services

Capita Insurance Services is the UK’s leading provider of business support services for insurance offering professional services, operational solutions and strategic partnerships for Insurers, Brokers, Affinities, Corporates, Government and the London Market. The company is an FSA authorised representative and supports the complete lifecycle of claims management and policy administration from reception and administration, to fraud management, complex loss adjusting, supply chain management, legal, medical and offshore services, with the capability to deliver fully managed operational solutions, employing over 4,000 staff deployed across a nationwide network of business centres.

About The Capita Group Plc
The Capita Group Plc is the UK’s leading provider of integrated professional support service solutions. The Group’s service capabilities encompass customer services, financial services, human resource services, software services, systems and strategic support and property services delivered to both public sector and private organisations. With over 23,000 employees at more than 200 offices across the UK and Ireland, Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE100 with revenues for 2004 of £1,285 million.

Capita has secured a number of awards including Best BPO Outsourcing Services Provider 2004.

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