SAP® Document Presentment by StreamServe Helps Companies Increase Operational Efficiencies While Enabling Enhanced and Targeted Communications With Customers
WALLDORF, Germany and BURLINGTON, Mass. — In an effort to help companies around the globe increase operational efficiencies while enhancing the way they communicate with customers. SAP AG (NYSE: SAP) and StreamServe, Inc., a leading provider of business communication solutions for document presentment and personalized customer communications, have agreed to offer StreamServe’s leading document automation solution as a solution extension from SAP. Available today, SAP is reselling StreamServe’s solution under the name “the SAP® Document Presentment application by StreamServe.”
SAP Document Presentment is an innovative solution that fully automates the generation and personalization of documents (e.g., billing statements) and communications from multiple enterprise applications to multiple output types, including print, e-mail, fax and mobile. With SAP Document Presentment, customers can deliver highly targeted communications to their customers, thereby providing an opportunity to cross-sell and up-sell new products and services.
“We have had much success using StreamServe’s document presentment software with our SAP system, and have found that the solutions work perfectly together in helping us to achieve our customer communication needs and improve the customer experience,” said Richard O’Brien, Marketing and Services manager, EDF Energy. “We are thrilled by this agreement, which we view as a natural one. By uniting the strengths of both companies, this offering further simplifies the process of whom the customer contacts regarding the sale, support and maintenance.”
SAP Document Presentment is a fully integrated, cross-vertical solution for document-rich business processes requiring personalized and customer-centric communications in complex and/or high-volume environments. The solution will address business requirements across all industries served by SAP. The combined product is an SAP solution extension, which is a third-party product branded, sold, supported and maintained by SAP. It supports all SAP interfaces for output management and offers additional features for high-volume print and electronic output to complement SAP’s offerings for output services, including the SAP® Billing application, consume-to-cash offerings and the SAP NetWeaver® technology platform.
“Businesses across many industries are aggressively exploring new opportunities to increase customer loyalty, as well as up-sell and cross-sell to their customer base,” said Kevin Ichhpurani, senior vice president, Business Development and Strategic Alliances, Global Ecosystem and Partner Group, SAP AG. “SAP Document Presentment further extends SAP’s capabilities to empower organizations to manage their customer relationships effectively through cost-effective, customized communications. Our agreement with StreamServe is another step in extending our solution offerings through our customer-focused ecosystem.”
StreamServe’s software underwent a rigorous technical testing process to ensure that it met the high levels of quality standards offered by SAP solutions. The agreement between the companies was made after StreamServe’s solution was proven to meet SAP’s strict standards and by demonstrating the ability to integrate with SAP NetWeaver as a standalone solution.
“StreamServe has had a long, successful relationship with SAP in offering enterprise solutions that integrate with SAP NetWeaver to improve customer and business communications through the delivery of highly personalized documents and invoices in either paper or electronic format,” said Dennis Ladd, president and CEO, StreamServe. “Today we have more than 300 customers currently running SAP solutions. This agreement makes it easier for customers to acquire, implement and support the solution, and it will dramatically increase the number of businesses worldwide that will benefit from our integrated solutions.”
StreamServe is a leading provider of enterprise business communication solutions. Simple to deploy and maintain, the company’s dynamic composition, document process automation and enterprise output management solutions meet the demanding challenges of today’s global businesses for producing and delivering highly customized documents in any format.
StreamServe’s advanced software solutions ease the process of composing and automating business communications, enabling organizations to increase the value and profitability of their business relationships. This is done all while leveraging existing business applications such as ERP, CRM and ECM.
The company was founded in 1997 and is headquartered in Burlington, Mass., with 14 offices worldwide. StreamServe serves more than 5,000 customers in 130 countries, primarily in the financial services, utilities, manufacturing, distribution and telecom sectors. Customers include BMW, CLP Power Hong Kong, AmerisourceBergen, and Siemens Financial. StreamServe’s strategic partners include Adobe Systems, IBM, InfoPrint Solutions Company, Lawson and SAP AG. To learn how StreamServe’s business communications solutions can help drive efficiency and improve costs within your organization, please visit StreamServe online at www.streamserve.com, or join the conversation on StreamShare™, StreamServe’s online community forum: www.streamshare.streamserve.com.
SAP is the world’s leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 102,500 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol “SAP.” For more information, visit www.sap.com.
(*) SAP defines business software as comprising enterprise resource planning, business intelligence, and related applications.
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