Birmingham City Council serves residents intelligently with SAP BusinessObjects Strategy Management

Local authority to drive greater accountability across critical services

LondonSAP AG (NYSE: SAP) today announced that Birmingham City Council has begun implementing SAP BusinessObjects Strategy Management as the first step in establishing an integrated performance management toolset across the whole Council organisation. The intention is that this will help it to better serve residents and meet key performance indicators (KPIs) set by the government. Once the new solution is in place, it is anticipated Birmingham will be able to give its employees insight into how well the organisation is executing against its strategy to improve conditions for citizens across key public services including housing, planning, social care and environmental services. Visibility into whether a department or project is on track with given objectives can help ensure employees are aware of potential issues and can make timely corrective actions.

The council decided to implement the SAP solution to help it gain a deep understanding of its data through the use of performance dashboards focused on the above key service areas. Birmingham required the ability to analyse the huge amounts of data acquired through its daily operations. This data tracks how effectively the council is addressing the needs of the United Kingdom’s most populated urban local authority, representing over one million people with around 54,000 council employees. The Council had a need for a solution that would enable managers to easily access this data, using it to be more responsive and take targeted actions based on trends and measurement against KPIs.

The Council has had a long history with SAP. As Glyn Evans, Corporate Director of Business Change at Birmingham City Council put it, “We have made a strategic decision to invest and build an IT landscape with SAP as our key partner. With SAP we’re confident that we can meet our requirements today and work together to tackle future needs.”

Evans continued: “Performance management information is vitally important for local government as it is how we measure our success against our goals, such as turning over vacant council properties to new tenants as quickly as possible. When analysing activities like this against 70,000 housing units, for example, SAP BusinessObjects Strategy Management can be invaluable at giving a picture of how the council is performing by area or type of property, allowing us to see where we can improve.”

According to SAP, the public sector is one industry that stands to particularly benefit from its Enterprise Performance Management solutions as they not only help them manage their financial and operational performance but can be a critical tool to help budget constrained public sector organizations prioritize investment and demonstrate to key stakeholders, whether they are central government or local residents, that they are delivering on commitments and providing high value, high quality services which represent value for money.

The SAP BusinessObjects Strategy Management application can empower business users at all levels to rapidly align resources to more effectively manage the execution of strategic plans, assess the potential impact of identified risks, and drive better performance. By clearly linking strategic plans to initiatives, performance measures, and people, clear priorities can be set that empower employees to act with confidence.

“I see Birmingham as a good example of what an organisation can do with software by recognising that it’s not just about implementing the application itself. Rather, it is about using this as enabler to change the way the organisations works and deliver performance and informational improvements across a broad scope of operations” explained Evans.

Tim Noble, Managing Director, SAP UK and Ireland commented: “Birmingham City Council has been a longstanding SAP customer and acts as a model of how best to utilise SAP enterprise performance management solutions to gain maximum advantage for public sector efficiency and value for the taxpayer. Many of our public sector customers, like Birmingham, rely on our solutions to gain deeper insights across the organisation, which can drive greater success through improved decision making capabilities. SAP is committed to working side-by-side with customers to help make these improvements possible.”

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SAP is the world’s leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 105,000 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol “SAP.” For more information, visit

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