SAP NEWSBYTE — Operating nearly 200 sites across Europe and the United Kingdom and servicing more than 50,000 customers, STEF-TFE Group, a leading food logistics service provider, requires reliable insight into settlement processes and consistency in the handling of payment disputes. The group is using integrated solutions from SAP AG (NYSE: SAP) to accelerate its cash flow by reducing days sales outstanding and to improve customer relations by enabling faster, more accurate responses to customer billing inquiries.
Headquartered in Paris, STEF-TFE provides controlled-temperature transportation and warehousing facilities for fresh and frozen food. With more than 100,000 deliveries to its customers each week, the group needed a single application for collections management and dispute resolution that would allow employees to access consistent data and share best practices and insight across operations. STEF-TFE selected the SAP® Collections and Dispute Management application due to its tight integration with its existing SAP applications, including the enterprise resource planning (ERP) application SAP® ERP and financial software.
SAP Collections and Dispute Management enables STEF-TFE to generate reliable settlement forecasts while the real-time management of receivables has cut its days sales outstanding by an average of three days. Bad-debt write-offs have been reduced by 10 percent and payment-related disputes are identified and addressed quickly and accurately, helping STEF-TFE to accelerate its cash flow. Greater visibility into the root causes of disputes results in faster dispute resolution, which has improved customer relations.
For more information on how SAP helps companies achieve superior financial performance, visit the Financial Excellence page on sap.com, or the Industries and Solutions newsroom. Download the case study on STEF-TFE Group’s use of SAP Collections and Dispute Management here. Follow SAP on Twitter at @sapnews.