London, UK – March 24, 2023 – SAP today announces the winners of its 2023 SAP Customer Success Awards for UKI, which celebrate the achievements of future-minded companies and individuals that have harnessed the power of the latest SAP cloud technologies to create positive economic, environmental, and social impact.
Hosted in London’s Science Museum on March 23rd, the 2023 awards recognised the following organisations who are at the forefront of driving innovation, transformation, and environmental impact in today’s disruptive economy:
Adoption Champion – Royal Mail Group
Royal Mail Group needed a way to engage with its 140,000 frontline employees in a quick and cost effective manner, without risking any of its existing processes. The solution lay in the creation of the PeopleApp, an application that employees could have on their own devices with direct access to their personal information and business services.
Over 110,000 employees (82% of the RMG workforce) have downloaded and utilised the app on their own devices, with 500,000 weekly uses of the app. This has created a new channel of engagement with employees and allows them to become ‘connected’ for the first time, whilst also enabling more efficient delivery of services. By utilising the speed and flexibility of SAP Business Technology Platform, the PeopleApp has transformed Royal Mail’s employee experience and become the ‘channel of choice’ for employee engagement.
Business Innovator – Yorkshire Water Services
By transitioning its IT landscape to SAP S/4HANA, Yorkshire Water Services centralised how it managed its work. With additional data insights after implementing SAP Plant Maintenance & Asset Management and SAP Dynamic Forms on SAP BTP, the organisation’s field technicians could access vital information in real-time and provide feedback on hand-held devices.
By choosing SAP technology, Yorkshire Water Services has experienced greater efficiency in its services and reduced interruptions, as well as improved customer service. Modernising with SAP solutions has lowered its TCO and simplifies the rollout of new innovations, so the organisation can deliver safe water services to its growing customer base.
Cutting-Edge Genius – Sanctuary Group
Sanctuary Group was struggling to access and manage its data, and without a real-time holistic view of its properties, it was not able to be proactive in the face of maintenance processes and delays which impacted customers. With the help of SAP Business Technology Platform and innovation from other SAP solutions, Sanctuary Group is working towards a 360 degree view of its customers and asset management. The organisation has utilised SAP Field Service Management to provide customers with real time feedback, with faster and higher quality incident resolution now achievable.
Experience Wizard – Savannah Energy
Going Digital saved Savannah Energy from business operational challenges such as managing disjointed systems within multiple business areas, and without centralised data, it was unable to make swift decisions. By utilising multiple SAP products within seven months, Savannah Energy was able to rectify its issues swiftly. Now with SAP Analytics Cloud, data is visible from across the company, allowing management to make the most informed decisions. Recruiting has been improved by SAP SuccessFactors, with hiring-managers adopting a new end-to-end view. Overall, Savannah Energy has been able to automate 48 business processes and 70% of Health and Safety incident management.
Industry Leader – Barclays
Barclays was already innovating how its corporate buyers paid their suppliers, using an integration of Barclays credit backed bank transfer payments and the SAP Ariba Network. But when customers struggled with non-compliant payments, Barclays and SAP had to come up with a new solution. The Precisionpay virtual card solution can be embedded via pre-built integrations into its clients’ systems, offering the simplicity of a card with robust pre-approval and simple automated reconciliation.
Businesses using SAP Ariba Network, SAP S/4HANA Public Cloud and SAP Business One can enjoy better control over ad-hoc purchasing, customers can develop bottom-line profit and better working capital, while also ensuring on-time payments to smaller suppliers. Customers have greater agility through this payment technology, and automating these payments through a card solution can save an organisation valuable time and resources.
Services Supernova – Accenture
For many companies, including Accenture, the pre-close variance review process has changed little until now. It has always been a decentralised, inconsistent, manual, and inefficient process, which relied heavily on time consuming emails and spreadsheets and made even more difficult by a continuously increasing volume of data and involved geographies.
Accenture has transformed this process into one centralised, digital AI Commentary Platform using the power of Natural Language Generation that provides thousands of data driven explanations to financial variances across 93 Countries. Over 57,000 Controller hours were saved in the first 12 months with 737 Company codes and reports streamlined for internal controls sign-off.
Sustainability Hero – Save The Children International
Save The Children was running its procurement through Excel and paper at a costly $400 million/year, and was struggling to keep track of suppliers and orders, putting the organisation at a high audit risk. Within twenty months, it had managed to deploy SAP Ariba to 600 procurement staff in over 50 countries, to transform its relationship with 25,000 suppliers.
Within the first year, SAP Ariba had driven Save The Children to multiple improvements and amazing results. The organisation went from 20% visibility to 100%, and beat a target of 52% of user adoption for spending to reach 82% by the end of 2022. Its audit risk substantially decreased and supplier digital literacy dramatically increased.
Transformation Titan – NTT Limited
Struggling with its financial central overview, NTT Limited was spread across 39 SAP and non-SAP ERPs, leading to inconsistent processes and a lack of detailed analysis that caused significant delays. Its financial transformation, which has led NTT to become our Transformation Titan, was the implementation of a global SAP S/4HANA Central Finance platform on Microsoft Azure. This transformation integrated over 300 million line items in just one year. NTT now has an accurate global view of all financial reporting without any manual reconciliation required. This was achieved for all 266 of its legal entities in multiple locations.
Ryan Poggi, Managing Director, SAP UK & Ireland, said: “Collaboration in times of hardship is the cornerstone of innovation. As the world grapples with unprecedented challenges, it makes me immensely proud that our customers in the UKI are at the forefront of driving innovation, transformation, and environmental impact on a global scale.
“At SAP we live our purpose through our customers and partners. These stories inspire and motivate us to deliver on our promise and drive trusted partnerships. Congratulations to all our winners and finalists, and a big thank you to our judges for their continued support.”
