The spotlight on the banking sector persists, infact intensifies. Challenges range from the uncertainty of Brexit to sustained focus on conduct and an ever-mushrooming threat…
Experience: The real bond between bank and customer
Making major financial decisions is often emotive. Empowering users to make the right choices is possible if the best information is provided to them through…
How ERP remains a vital capability in the Experience Economy
In Part 1 I explored the roots of ERP since way back in the 1960s, and how it has evolved into the subscription economy. But…
Why business needs to have feelings: The Experience Economy changes everything
The theme of London Tech Week was disruption, and we often think about that in terms of start-ups that make better use of technology and…
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