Utilities 3.0: Traditional IT in a Non-Traditional World

October 27, 2015 by Bonnie D. Graham

The buzz: Playing catch-up.

We shop for anything and everything, talk with friends and colleagues, watch TV and movies, check our bank accounts and pay bills—all on the Web, often from our smartphones.

So why are many of us still receiving utility bills by snail mail and having to pay by paper check or phone?

Reality check: Utilities’ adoption of digital technologies lags behind retail, communications, and even government.

What are Utilities doing about this? When will they finally get on board?

The utilities industry is busy balancing existing infrastructure operations with the need to adapt to the volatile market environment. This means re-evaluating physical assets and customer relationships in order to re-think business models, processes, and their workforce.

The experts speak.

Michael Shanko, CMS Energy: “If we don’t change, we don’t grow. If we don’t grow, we aren’t really living.” (Gail Sheehy)

Jill Feblowitz, IDC: “It is change, continuing change, inevitable change, that is the dominant factor in society today. No sensible decision can be made any longer without taking into account not only the world as it is, but the world as it will be.” (Isaac Asimov)

James McClelland, SAP: “The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man.” (George Bernard Shaw)

Join us for Utilities 3.0: Traditional IT in a Non-Traditional World.

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