With the Protection of Personal Information Act (POPIA) now in full force, South African organisations have until 30 June 2021 to be fully compliant. Under…
Long Live the Experience Economy
Despite the extraordinary events of 2020, the experience economy is alive and well, says Cameron Beveridge, regional director for Southern Africa at SAP. But Beveridge says that it…
A Customer-First Approach
Keeping customers happy is becoming ever more critical to organisations’ survival. Cameron Beveridge, Regional Director of SAP Southern Africa, highlights how customer service can be…
Companies With Great Customer Experiences Have These 5 Things In Common
These are the common traits among companies that are winning in the modern experience economy. Unless you are one of the rare companies that don’t…
The New Business Battlefield
Today, end-customers are only loyal to a perfect total experience. Until recently, it was nearly impossible to prove the business impact of customer experience through…
How to Build a Winning Customer Experience Strategy
Unless you are one of the rare companies that don’t need customers (do those even exist?), you should be concerned over the customer experience you…
Why So Many Companies Fail At Customer Experience (And What They Can Do To Fix It)
Don’t be a statistic. Most companies think they excel at customer experience, when in fact their customers are dissatisfied. Here’s how you can beat the…
Will You Be a Winner In The Experience Economy, Or A Once-Great Business That Fails?
In today’s Experience Economy, organisations can no longer consider it ‘job done’ when a sale closes, or a project is implemented. Staying ahead of competitors…
SAP Africa Appoints Cloud Expert for Southern Africa
SAP Africa has appointed Cameron Beveridge as Regional Director for Southern Africa. Beveridge, a seasoned professional with a 25-year pedigree in technology, had until recently…
From the Frontier: Predictions for how Tech will Shape the World in 2018
A lot can happen in a year. And when that year is 2018, a year in which we stand on the threshold of an exponential…
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