In the highly competitive wine industry, producing great-tasting wines is not enough to ensure success. Without a super-charged sales team, even the best vintage runs…
NamPower Lights up Innovation Potential with S/4HANA Go-Live
In the increasingly competitive energy sector, operational efficiency and better utilisation of resources are keys to growth. For one of Southern Africa’s leading energy utilities,…
What Consumers Expect from Holiday Shopping in 2020
South Africa’s retail sector is under pressure as the global pandemic and associated lockdowns hit consumers’ pockets. With the key holiday shopping season only weeks…
Focus on Business Outcomes to Improve B2B Sales Efforts
The events of the past year have forced a rethink of how organisations engage in the B2B sales process. The so-called ‘Amazon Effect’ on B2C…
POPI Act an Opportunity to Deepen Trust Between Organisations, Consumers
With the Protection of Personal Information Act (POPIA) now in full force, South African organisations have until 30 June 2021 to be fully compliant. Under…
Long Live the Experience Economy
Despite the extraordinary events of 2020, the experience economy is alive and well, says Cameron Beveridge, regional director for Southern Africa at SAP. But Beveridge says that it…
A Customer-First Approach
Keeping customers happy is becoming ever more critical to organisations’ survival. Cameron Beveridge, Regional Director of SAP Southern Africa, highlights how customer service can be…
Companies With Great Customer Experiences Have These 5 Things In Common
These are the common traits among companies that are winning in the modern experience economy. Unless you are one of the rare companies that don’t…
The New Business Battlefield
Today, end-customers are only loyal to a perfect total experience. Until recently, it was nearly impossible to prove the business impact of customer experience through…
How to Build a Winning Customer Experience Strategy
Unless you are one of the rare companies that don’t need customers (do those even exist?), you should be concerned over the customer experience you…
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