WALLDORF — SAP SE (NYSE: SAP) today announced that comprehensive essential business services from SAP and an off-site service delivery framework are available to all…
Employee Experience Management is the Next Competitive Frontier
Employee experiences are made up of moments that matter from the first interaction as a candidate until the time they exit or retire. “You can’t…
Don’t Improve Your Customer Experience. Revolutionise It
Senior business leaders often ask me what new technology they should be investing in to improve their customer experience and loyalty. The short answer is…
How SAP Is Using Experience Management to Make Itself Run Better
Happy employees make for happy customers. One team at SAP explains how the two are linked, as well as the role of experience and operational…
Updated Policy Gives Customers More Time to Complete SAP S/4HANA Transition
SAP recently announced a maintenance availability commitment for SAP S/4HANA until the end of 2040. At the same time, SAP extended the mainstream maintenance availability…
360-Degrees of Experience Management in the Insurance Industry
Leading-edge consumer brands have transformed reactive, legacy service into proactive care-focused experiences, establishing a new consumer expectation benchmark. Now, this transformation is rewriting the…
Naps, BBQs, and Family Parties in the Workplace
Alejandro Castro Ruiz was thrilled to land his first job at a U.S. Fortune 500 company immediately after college. His upward trajectory in corporate America…
Customers Who Feel Understood Shop More, Complain Less
By measuring customer experiences and understanding emotions, one Brazilian retailer is beating large competitors and maintaining brand relevance. If you’ve ever spent time in Rio,…
Top 2020 AI Trends: Why People Actually Want More Machines in the Workplace
Artificial intelligence (AI) and machine learning will soon be everywhere, and we will learn to love them for all the right reasons. That is my…
How to Revive the Mall Experience for the Digital Generation
Shopping malls must provide better experiences to re-purpose their existence. Connecting operational data (O-data) and experience data (X-data) could do the trick. Some shopping malls…
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