Leading-edge consumer brands have transformed reactive, legacy service into proactive care-focused experiences, establishing a new consumer expectation benchmark. Now, this transformation is rewriting the…
Naps, BBQs, and Family Parties in the Workplace
Alejandro Castro Ruiz was thrilled to land his first job at a U.S. Fortune 500 company immediately after college. His upward trajectory in corporate America…
Customers Who Feel Understood Shop More, Complain Less
By measuring customer experiences and understanding emotions, one Brazilian retailer is beating large competitors and maintaining brand relevance. If you’ve ever spent time in Rio,…
Top 2020 AI Trends: Why People Actually Want More Machines in the Workplace
Artificial intelligence (AI) and machine learning will soon be everywhere, and we will learn to love them for all the right reasons. That is my…
How to Revive the Mall Experience for the Digital Generation
Shopping malls must provide better experiences to re-purpose their existence. Connecting operational data (O-data) and experience data (X-data) could do the trick. Some shopping malls…
SAP and Accenture Co-Develop New Cloud-Based Solution to Help Utilities Companies Supercharge Business Processes and Customer Experiences
WALLDORF and NEW YORK — SAP SE (NYSE: SAP) and Accenture (NYSE: ACN) announced they are co-innovating and co-developing the new SAP Cloud for Utilities solution…
SAP TechEd Sneak Preview: Q&A with SAP CTO Juergen Mueller
With SAP TechEd season upon us in a few weeks, I reached out to Juergen Mueller, member of the Executive Board and chief technology officer…
ERP is Dead! Long Live ERP! – Part 2
How ERP remains a vital capability in the Experience Economy – Part 2 In Part 1 I explored the roots of ERP since way back…
SAP CEO Bill McDermott at SAPPHIRE NOW: Seize Our Destiny to Win in the Experience Economy
From the moment SAP CEO Bill McDermott bounded on stage to kick off this year’s SAPPHIRE NOW and ASUG Annual Conference in Orlando, Florida, he…
SAP Paves the Path to Create Outcome-Based Intelligent Enterprises with Experience Management (XM)
ORLANDO, Fla. — SAP SE (NYSE: SAP) today ushered in a new era in the way consumers and enterprises interact with each other. Just three…
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