As the father of three pre-teen and teen children, I am constantly reminded of the generational divide between myself and my children when we discuss…
SAP Concur 2022 Predictions
After another difficult year impacted by the COVID-19 pandemic, SAP Concur leaders are optimistic that 2022 will be one of innovation, recovery, and renewal. In…
Customer Personalization Remains Challenging
Despite much talk of a focus on customer experience, most eCommerce sites still fail to provide effective recommendations to consumers. There are several reasons for…
Four Ways Banks can win the Customer Affinity Battle
The confluence of economic pressures, the impact of the pandemic and the changing consumer habits brought by the experience economy trend is forcing banks to…
Telcos Must Become Digital Service Providers to Survive Ongoing Disruption, Changing Consumer Needs
Since the first mobile networks were established in Africa in the 1990s, mobile network operators have experienced exponential growth to become some of the largest…
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