Accelerating medical research, increasing public safety, building smart cities and continually improving the services used by citizens every day are just a few examples of…
How Coles Group Is Transforming HR During The Global Pandemic
In early 2020 Coles Group, one of Australia’s most trusted retailers and iconic brands, was in the midst of completing a bold, far-reaching HR transformation when it had to undertake a huge, unforeseen hiring surge to support customers during the COVID-19 crisis.
Workforce data drives new wellbeing programs at SAP
Employee data has prompted a tech giant to offer five days of ‘life leave’, and a weekly break from scheduled meetings, to its continuously evolving…
AGL Employees Go Digital with New iOS App and SAP BTP
As a leading integrated essential service provider, AGL has a proud 184-year history of innovation along with a passionate belief in human and technological progress….
Opinion: Are you listening to what your people need?
Years ago, few organisations thought too much about their employees’ experiences of the IT systems they worked with every day. It was just part of…
How technology is boosting aged-care outcomes at ARP
We often hear that developing a strategy for digital transformation comes down to how it’s ultimately going to benefit customers. This makes digital innovation in…
Report: Data privacy, frictionless experiences major gaps in Aussie CX
Responsiveness, frictionless experiences and transparency around consumer data use are hefty customer experience considerations for Australian consumers. Yet most organisations they’re dealing with aren’t living…
Five Ways Australian Market Leaders Create CX Experiences That Win Customers
Leaders from two Australian-based companies recently shared their thoughts on winning CX strategies during a virtual SAPPHIRE NOW broadcast hosted by Scott Treller, executive general manager of SAP Customer Experience in ANZ.
Inside NZ retail chain Mitre 10’s digital transformation
Undertaking a major digital transformation for a large retail brand is a tough ask, especially after the COVID-19 pandemic, but when your stakeholders include 64…
No salary listed: how and when to ask how much a job pays
Australian National University chancellor and former Foreign Affairs Minister Julie Bishop says more organisations should be open about what they are paying their staff. “If…
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