Technology may well be one of the most powerful tools business and HR leaders have in creating diverse, equitable, and inclusive (DE&I) organisations. The global social justice movement, increasing regulations, or even people feeling that it is the ‘right thing’ to do have all made DE&I a top business priority today.
While the COVID 19 pandemic demonstrated that many organisations great and small could in fact accelerate digital adoption for their customers and employees alike, successfully tackling some of the technological aspects of the future work, the human element still often considered ancillary is equally critical.
While technology does play a role, HXM also represents a mindset shift; To stop treating people as interchangeable assets (as human capital) and start putting people at the centre of what powers our businesses and to care as much, or more, about our employees as individuals, as we do our customers and in doing so, releasing the potential of our people to excel in their jobs.
A recent Harvard Business Review (HBR) study suggests that Companies look at AI through the lens of business capabilities rather than technologies and in doing so, AI can support three important business needs: Automating business processes, Gaining insight through data analysis, and Engaging with customers and employees.