Customers view experiences in surprisingly simple terms. Whether you’re dining out or calling a customer service hotline, these can all be boiled down to a…
One Year After Announcing SAP C/4HANA, a Preview of SAP Customer Experience LIVE
It’s been less than a year since SAP launched SAP C/4HANA. Learn what’s in store at SAP Customer Experience LIVE in 2019.
Openness Matters: The New Open Data Initiative from SAP, Adobe, and Microsoft
It’s been a year of bold moves for SAP. The Open Data Initiative, just announced by SAP, Microsoft, and Adobe, is another bold move as SAP…
The Customer Revolution: An Open Letter
Today SAP is launching SAP C/4HANA, our new customer experience suite to revolutionize customer relationship management (CRM). Just as the customer experience has reached the…
The Future of Consumption: A Question of Trust
As a boy growing up in Hong Kong, I often joined my father on business meetings. These meetings typically took place in restaurants in Kowloon,…
Data: The Hidden Treasure Inside Your Business
Data has never been more valuable. A recent McKinsey report indicates that data moving across international borders raised the global GDP by US$2.8 trillion in…
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