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Martin Mrugal

Martin Mrugal is the global head of Customer First at SAP, a customer success organization focused on transforming the way SAP engages and cares for customers throughout the entire life cycle. In his previous role as chief innovation officer, Mrugal was responsible for driving SAP’s innovation agenda in North America. Since joining SAP in 1998, he has held a number of diverse management and executive leadership roles, including chief operating officer (COO) for cloud procurement and business networking at SAP Ariba; senior vice president, Global Business Development and Innovation; and senior vice president and global head of Manufacturing Industries and Solutions. Before joining SAP, Mrugal spent 12 years at Consolidated Rail Corporation (Conrail), where he held a variety of roles of increasing responsibility in sales, marketing, finance, and supply chain strategy. Mrugal holds a master’s degree in business administration from Pennsylvania State University in State College, Pennsylvania. Follow him on Twitter @martinmrugal.