In an ideal world, a customer would not have to ask any questions or reach out to support functions because the service automation of the…
The Journey to Autonomous Support Through AI
We have all heard of “automated” support features, but as artificial intelligence (AI) has continued to advance, the support landscape is shifting to focus on…
Customer Convenience Through Service Automation
Customer service is fueled by new technologies. With artificial intelligence (AI) and machine learning technologies, new rules of engagement are enabled to meet customer expectations…
AI and Machine Learning Drive Automation in Product Support
Will sophisticated algorithms and chatbots be the future of product support? How does this change the quality of support and the customer experience? Jens Trotzky,…
Enter the Next Level of Customer Support Experience with AI Technology
AI-driven product support takes the SAP customer support experience to the next level. Jens Trotzky, head of Artificial Intelligence Technology for SAP Support, explains what…