Andreas Heckmann is executive vice president and part of the global leadership team at SAP, as well as the head of Customer Solution Support and…
What’s in Store for 2020 with Machine Learning in Support
As we enter a new decade, there is much to reflect on in the area of emerging technologies. It has not even been a full…
Revolutionizing Web-Based Interactions with SAP Services and Support
SAP Services and Support teams have long played a critical role in the deployment of SAP solutions in businesses all over the world. With the…
How Optimized Incident Creation Helps Improve the Customer Support Experience
In an ideal world, a customer would not have to ask any questions or reach out to support functions because the service automation of the…
The Journey to Autonomous Support Through AI
We have all heard of “automated” support features, but as artificial intelligence (AI) has continued to advance, the support landscape is shifting to focus on…
Customer Convenience Through Service Automation
Customer service is fueled by new technologies. With artificial intelligence (AI) and machine learning technologies, new rules of engagement are enabled to meet customer expectations…
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