Is intelligence enough for greatness or must it be paired with the ability to get things done and build collaborative action? This is a question…
Ask an Expert: Three Questions About AI Answered
Today, it can seem like everything — and everyone — claims to use artificial intelligence (AI) or machine learning. But what does that really mean…
SAP’s Support Renaissance
Whereas once technical knowledge and rapid response were all that mattered to support users, that is now table stakes. Today, users from diverse parts of…
How to Engage with SAP Using Product Support Accreditation
The Product Support Accreditation program is designed for SAP users who want to explore the benefits of tools and features from Next-Generation Support and learn…
Simple Wins with a Unified Support Experience
On the journey to a perfect support experience, one important milestone is to simplify and streamline the end-to-end incident creation and management process. SAP users…
Evolving Customer Solution Support: Meeting Customers Where They Are and Where They Want to Be
Andreas Heckmann is executive vice president and part of the global leadership team at SAP, as well as the head of Customer Solution Support and…
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