Customer service is fueled by new technologies. With artificial intelligence (AI) and machine learning technologies, new rules of engagement are enabled to meet customer expectations…
AI and Machine Learning Drive Automation in Product Support
Will sophisticated algorithms and chatbots be the future of product support? How does this change the quality of support and the customer experience? Jens Trotzky,…
Enter the Next Level of Customer Support Experience with AI Technology
AI-driven product support takes the SAP customer support experience to the next level. Jens Trotzky, head of Artificial Intelligence Technology for SAP Support, explains what…