Let’s face it: Customer service is at the core of the customer experience. Every customer service interaction is a moment of truth that puts your…
Extending Field Service Management with AI-Based Crowd Service
“Dad! The Wifi doesn’t work!” How many times have you heard your kids yell at you when they can’t stream their favorite television show or…
More Than Noise: Digital Trends That Are Bigger Than You Think
In the tech world in 2017, several trends emerged as signals amid the noise, signifying much larger changes to come. As we noted in last…
Unleash the Killer API
Traditional businesses are becoming technology revolutionaries. When outspoken venture capitalist and Netscape co-founder Marc Andreessen wrote in The Wall Street Journal in 2011 that software is eating…
Primed: Prompting Customers to Buy
Digital is threatening the human and physical interactions that have offset customers’ innately irrational behaviors. We need new ways to prompt customers to buy. When…