VANCOUVER, MONTREAL, WATERLOO, CanadaSAP Labs Canada, the Canadian development centre for SAP SE, announces the appointment of Cindy Fagen as Managing Director.

In this role, Cindy will lead the strategic direction of SAP’s product development and innovation hubs in Vancouver, Montreal and Waterloo, serving nearly 3,000 employees.

Headshot of Cindy FagenPreviously SAP Labs Canada’s chief operating officer (COO), Cindy has been managing the business of the organization since 2014. Cindy brings an entrepreneurial spirit, while also offering continuity in this time of unprecedented global disruption. As COO, Cindy was a fierce champion of SAP.iO, SAP’s program to seed intrapreneurship among SAP employees, initiating venture studios in SAP Canada locations from coast to coast. She also spearheaded the implementation of innovation spaces and programs to advance employee learning, innovation and community partnerships.

“My goal is to solidify SAP Labs Canada as the best place to work in technology,” said Cindy. “We know we have unrivaled talent and a culture that is second to none. I’m truly honoured to step into this role and to continue building a business that serves our employees so they can be at their best while in service of our customers.”

Cindy also brings a tenure of strong technology experience in companies large and small. Before joining SAP in 2014, Cindy was president and founder of a digital media startup and spent many years in customer-facing leadership roles at organizations like Dassault Systèmes. She is passionate about advancing STEM education and supporting women in entrepreneurship.

Cindy will take the reins from SAP Labs Canada’s longtime managing director, Kirsten Sutton who is leaving SAP to pursue new opportunities. “Cindy is an incredible leader and has been at the helm of our operations and several of our most successful innovation activities,” says Kirsten Sutton, outgoing managing director for SAP Labs Canada. “It has been my honour to serve the brilliant, passionate and dedicated employees of SAP Labs Canada and I’m thrilled to pass the torch to Cindy.”

Under their leadership, SAP Labs Canada has become one of Canada’s most revered employers – winning 20 top employer awards in 2019 alone- and is among the elite four of SAP’s 20 global innovation centres.



Media inquiries:

Jennifer Carreiro
Integrated Communications, SAP Labs Canada


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