Trent: Mitigating Delivery Risks with SAP Integrated Delivery Framework


Reducing delivery risk and optimizing business resources have become challenging during testing times.

However, with streamlined cloud-based technologies, global enterprises have paved the way for efficiency, value and most importantly, collaboration.

Transforming India’s Retail Landscape – Trent Redefines Business Resilience

A growing force in India’s retail landscape, Trent Limited owns and manages a large number of fast-developing retail chains like Westside, Star Bazaar and Landmark.

Furthermore, with revenue of €600 million and a workforce of over 10,000 employees, Trent aims to add business value through collaborations, mitigate delivery risks and transition into one of India’s fastest-growing retail chains.

In the past, operating on an aging IT infrastructure, Trent’s systems struggled to keep up with a large number of concurrent users and a high volume of stock movements, especially around the end-of-season sales time, resulting in average customer experience and loss of revenue.

To transform its business operations and align objectives with a common goal ahead of the next end-of-season sales period, Trent realized the potential of cloud-based IT solutions and started seeking help from the best.

Trent’s transition plans included: 

  1. Analyzing 7.5 terabytes of data
  2. Structured and organized business downtime window

Initial Challenges & Opportunities – Before Process Implementation

Here are a few challenges faced before process implementation:

  1. Upgrade and replace the existing IT environment with robust, transparent and efficient infrastructure for supporting concurrent users and seamlessly manage a high volume of stock movements
  2. Identify an optimized approach and convert data from its legacy system to SAP S/4HANA® on SAP® HANA Enterprise Cloud system without compromising on business impact
  3. Prepare overall business solutions supporting greater innovation

Expertise, Technology and Innovation: Trent’s Way Forward

Trent Ltd trusted their growth and transformation partner Tata Consultancy Services Ltd. (TCS), for a successful transition to SAP S/4HANA® using SAP® Integrated Delivery Framework, reducing delivery risk and optimizing resources.

SAP Integrated Delivery Framework

Key Features

  1. SAP ActiveAttention™ offerings for expert guidance
  2. Implementation of SAP S/4HANA & SAP Fiori® applications
  3. Eliminate data management and consistency challenges
  4. Simplify transition steps
  5. Reduce the conversion time to SAP HANA Enterprise Cloud by 60%

Accolades & Testimonials

“Our growth and transformation partner Tata Consultancy Services led the implementation of SAP S/4HANA, using SAP Integrated Delivery Framework to reduce delivery risk and better utilize project resources to reduce the business downtime window by 60%”

Vinod Kapote, Head, IT, Trent Ltd. 

SAP Integrated Delivery Framework

Business Value-Driven Results – Post Implementation

  1. Implementation of future-ready business software, reducing the downtime window by 60%
  2. Improved business system performance & personalized browser-based SAP Fiori apps for store operations
  3. Reduced dispatch processing time, increasing concurrent users
  4. Structured retail operations and financial reporting

SAP Integrated Delivery Framework

Considering the impact of SAP S/4HANA® using SAP® Integrated Delivery Framework, Trent business operations are certain to cater to streamlined retail solutions ensuring the best customer experience. 

Watch this video to learn how Trent seamlessly transitioned to SAP S/4HANA with the help of its growth and transformation partner Tata Consultancy Services and SAP ActiveAttention or you can read their transformation story here.