AI-based digital transformation helps businesses become innovative & profitable, with initiatives for customer service, sales & operation.
Proactive Customer Service: 5 Steps for Success in 2021 and Beyond
Anticipating customer needs and offering them seamless omnichannel communication opportunities is an important part of the new customer service model.
7 Things to Keep in Mind while Creating a CX Strategy
With customers spoilt for choice today, creating an optimal CX strategy is key to customer retention and customer delight.
E-commerce Companies Losing Money because 45% Indians ‘Ditch’ Their Shopping Carts: SAP Study
INDIA – According to new research from SAP, more than half (56%) of Indian shoppers ditch their online shopping carts sometimes or all the time….
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