How Bharat Petroleum Corporation Ltd (BPCL) embraced customer experience transformation with Project Anubhav, a large scale project powered by SAP.
SAP Transformation Express – Redefining CX in the Metaverse
Having engaged with over 7500 businesses across India over 45 days on the Transformation Express, we got a pulse check of a digitally enabled India
Customer Experience Versus Customer Service
Know how a cloud-based digital customer experience strategy can enhance customer service.
Customer Journey Mapping: Insights for the Modern Organization
By using customer experience strategies and mapping customer journeys, businesses can ensure a seamless experience for their customers.
5 Proven Customer Experience Strategies to Drive Retention
All you need to know about customer experience and customer retention and how to make your brand stand out in a crowd.
Proactive Customer Service: 5 Steps for Success in 2021 and Beyond
Anticipating customer needs and offering them seamless omnichannel communication opportunities is an important part of the new customer service model.
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