All you need to know about customer experience and customer retention and how to make your brand stand out in a crowd.
In The Digital-First World, AI-Based Digital Transformation Initiatives Are The Rage
AI-based digital transformation helps businesses become innovative & profitable, with initiatives for customer service, sales & operation.
Importance of CRM: How CRM Improves Customer Relationships
To win in today’s omnichannel world, businesses need to know exactly where their customer interactions take place, how they fare in these interactions, and identify…
Proactive Customer Service: 5 Steps for Success in 2021 and Beyond
Anticipating customer needs and offering them seamless omnichannel communication opportunities is an important part of the new customer service model.
7 Things to Keep in Mind while Creating a CX Strategy
With customers spoilt for choice today, creating an optimal CX strategy is key to customer retention and customer delight.
Celebrating 25 Years of Succeeding Together in India #FlyingHighAt25
As SAP celebrates its 25th anniversary, a look back at our journey reflects how intertwined we are, as a company, in India’s nation building efforts.
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