In the experience economy, the customer must be a driving force behind every innovation within a vendor’s portfolio. That is certainly the case at SAP,…
Goldman Sachs Banks on Employee Experience to Drive Business Results
Investment banking giant Goldman Sachs doesn’t trade in feelings, so when the company set out to rethink how to engage employees, its human resources (HR)…
Destigmatizing Mental Health in the Workplace Requires Culture Change
Support for employees with mental health conditions is now a business imperative for C-suite executives, as the next-generation workforce urges managers to prioritize mental health…
Canadian Telecommunications Giant Embraces a Winning Formula
At Rogers Communications, engaged employees plus satisfied customers equals business results. Experience Management solutions from SAP (Qualtrics) help the company understand what motivates employees, and…
How to Measure Experience and Reap Its Rewards
Delivering great experiences to customers, donors, employees, and others requires a complete view of your organization — and that requires both operational data (O-data) and…
Are You Ready for the Experience Economy?
Humans experience 27 different types of feelings, and any of them can make or break entire industries. Moments tend to be more memorable than goods,…
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