Delivering great experiences to customers, donors, employees, and others requires a complete view of your organization — and that requires both operational data (O-data) and…
Customers Have Strong Feelings About Toothpaste. This Startup Uses AI to Help Companies Understand Those Sentiments.
Manufacturers and retailers still can’t quickly make sense of customer sentiments. Startup Revuze uses artificial intelligence (AI) to analyze customer opinions across different external channels…
SAP Personalizes Support and Services for the Intelligent Enterprise
In an exclusive interview, Andreas Heckmann, executive vice president and head of Customer Success Services at SAP, explains the fundamental evolution of the company’s award-winning…
Three Cloud Innovation Lessons in the Experience Economy
At first glance, online food delivery, quality education, and fine wines might sound like very different market sectors. But one thing they have in common…
SAP TechEd in 2019: How to Make the Intelligent Enterprise Real
SAP TechEd registration just kicked off for the 2019 event, and this year’s conference is a true innovation movement, where technology leaders will learn how…
Next-Gen Robots Are Consummate Team Players
In under five years, IDC analysts predict 40 percent of Global 2000 manufacturers will digitally connect at least 30 percent of robots to a cloud…
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