This week at the World Economic Forum, SAP announced its vision for a plastic-free ocean by 2030. Co-CEO Christian Klein made the company’s global ambition…
Customers Who Feel Understood Shop More, Complain Less
By measuring customer experiences and understanding emotions, one Brazilian retailer is beating large competitors and maintaining brand relevance. If you’ve ever spent time in Rio,…
A Sustainable Energy Plan to Help Put Egypt Among the Top 10 Global Economies
The oil industry is not dying, but it must change. For Tarek El-Molla, Egypt’s Minister of Petroleum & Mineral Resources, the main goal is to…
Helping Street Kids Is A Win-Win For The Kids And Society
For many children who have been abandoned, abused or neglected, the streets become their refuge. Children using the streets for their livelihood and shelter are…
How to Transform an Antiquated Postal Service Into a Profitable Business Center
The Egypt National Post Organization was providing a necessary service but not making money. Digitization has raised employee engagement and made it profitable. When Essam…
How to Revive the Mall Experience for the Digital Generation
Shopping malls must provide better experiences to re-purpose their existence. Connecting operational data (O-data) and experience data (X-data) could do the trick. Some shopping malls…
On Earth Day, Four Ways We Can Stop Trashing the Planet
Many of us in the industrialized world have been recycling for decades. We separate our glass, plastic, paper, and textiles into the appropriate bins, then…
Five Ways to Get Retail Experiences Right in 2019
Delivering frictionless retail experiences is emotionally pleasing. You’re pleased because you’re running your business better. Your customers are pleased because you’re meeting their expectations at…
The Intelligent Enterprise: It Learns and Adapts in Order to Survive and Thrive
Philosophers have struggled for centuries to articulate a definition for the word “intelligence.” Aristotle considered it the highest of human virtues, and the root of…
Energy Giant Reveals How to Innovate Successfully
When it comes to oil and gas, people are skeptical about the future. For example, 80% of consumers responding to a recent nationwide poll conducted…
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