Marc Emert is the Customer Experience Manager at SAP and has over ten years of software selling experience in both B2B and B2C environments. This…
What impact can Machine Learning have on your business?
How would you describe the Machine Learning (ML) landscape? The ML landscape growth will continue at an exponentially accelerated rate. Globally, companies are expected to…
Discovery Limited: How Can Behavioral Insights Enable Targeted Messages that Improve Health Outcomes in a Pandemic?
Delivering educational campaigns to help limit the spread of COVID-19 in South Africa With a mission to make society healthier, insurance provider Discovery Health is committed to…
Customer Personalization Remains Challenging
Despite much talk of a focus on customer experience, most eCommerce sites still fail to provide effective recommendations to consumers. There are several reasons for…
The Inspiring Voice of our Customers
The world’s digital shift has accelerated drastically during the past year. Necessity has driven even the most cautious consumers and businesses to buy, sell, procure,…
SAP Preferred Success Reveals the Cloud’s Influence on Customer Experience
It’s no secret that “experience” is the new focus for many organizations – whether it is the experience of their customers or their own employees….
The Rapidly Evolving Nature of Customer-Centricity
An effective customer focus can be a business differentiator, but the pandemic and the changing attitude of customers means technology is key in meeting customer…
Why Iterative Innovation is my Business Strategy of Choice in 2021
The year 2020 turned out to be, among many other things, the single greatest catalyst of digital transformation across industries and regions. As the COVID-19…
SAP Customer Experience – Exceeding Expectations in the Moment of Engagement
In these unprecedented times, what can businesses do to contribute to the betterment of society as a whole? We believe organizations can bring societies and…
How SMEs can Build Great Customer Experiences
Many small and medium-sized enterprises (SMEs) take for granted the level of investment required to build and maintain a good reputation. There’s growing acknowledgement of…
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