Companies can’t begin to build CX programs, without understanding that their consumers are all riding out the same storm in different boats. The COVID-19 pandemic…
How the ‘New Normal’ is Impacting Customer Service
The COVID-19 pandemic has altered the way we do business, likely forever. Despite this, successful businesses understand that the customer experience is more important than…
Don’t Improve Your Customer Experience. Revolutionise It
Senior business leaders often ask me what new technology they should be investing in to improve their customer experience and loyalty. The short answer is…
SAP Recognized as a Leader in Gartner’s Magic Quadrant for Sales Performance Management for the Seventh Consecutive Year
WALLDORF — SAP SE (NYSE: SAP) today announced that it has been recognized as a Leader in Gartner’s Magic Quadrant for Sales Performance Management (SPM)…
A Customer-First Approach
Keeping customers happy is becoming ever more critical to organisations’ survival. Cameron Beveridge, Regional Director of SAP Southern Africa, highlights how customer service can be…
360-Degrees of Experience Management in the Insurance Industry
Leading-edge consumer brands have transformed reactive, legacy service into proactive care-focused experiences, establishing a new consumer expectation benchmark. Now, this transformation is rewriting the…
Customers Who Feel Understood Shop More, Complain Less
By measuring customer experiences and understanding emotions, one Brazilian retailer is beating large competitors and maintaining brand relevance. If you’ve ever spent time in Rio,…
How to Revive the Mall Experience for the Digital Generation
Shopping malls must provide better experiences to re-purpose their existence. Connecting operational data (O-data) and experience data (X-data) could do the trick. Some shopping malls…
Hasso Plattner Founders’ Award Finalist: Digital Companion for SAP Customers
SAP for Me is a new tool for customers offering everything they want to know about their product portfolio, plus added services to help improve…
Companies With Great Customer Experiences Have These 5 Things In Common
These are the common traits among companies that are winning in the modern experience economy. Unless you are one of the rare companies that don’t…
No more items to load
No more items to load