By measuring customer experiences and understanding emotions, one Brazilian retailer is beating large competitors and maintaining brand relevance. If you’ve ever spent time in Rio,…
How to Revive the Mall Experience for the Digital Generation
Shopping malls must provide better experiences to re-purpose their existence. Connecting operational data (O-data) and experience data (X-data) could do the trick. Some shopping malls…
Hasso Plattner Founders’ Award Finalist: Digital Companion for SAP Customers
SAP for Me is a new tool for customers offering everything they want to know about their product portfolio, plus added services to help improve…
Companies With Great Customer Experiences Have These 5 Things In Common
These are the common traits among companies that are winning in the modern experience economy. Unless you are one of the rare companies that don’t…
#ExperienceAdvantage: Closing the Experience Gap in the Feedback Economy
Marc Emert, customer experience consultant at SAP, unpacked what he called “the perfect intersection of experience data (the whys) and operational data (the whats) and…
Operations Plus Experience Key for Intelligent Enterprise
The intelligent enterprise doesn’t focus on just technology, but brings operations and experiences together. Juergen Mueller, chief technology officer and executive board member at SAP,…
Conversational AI Aims for Great Employee Experiences
The humble chatbot can have a much bigger role to play in business operations as it gets smarter and more integrated. Omer Biran, head of…
How to Build a Winning Customer Experience Strategy
Unless you are one of the rare companies that don’t need customers (do those even exist?), you should be concerned over the customer experience you…
Why So Many Companies Fail At Customer Experience (And What They Can Do To Fix It)
Don’t be a statistic. Most companies think they excel at customer experience, when in fact their customers are dissatisfied. Here’s how you can beat the…
Redefining Value in a Digitally Transformed World
Digital transformation has been likened to a wave, a powerful force sweeping across industries and businesses and leaving in its wake more modern, nimble, effective…
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