These are the common traits among companies that are winning in the modern experience economy. Unless you are one of the rare companies that don’t…
#ExperienceAdvantage: Closing the Experience Gap in the Feedback Economy
Marc Emert, customer experience consultant at SAP, unpacked what he called “the perfect intersection of experience data (the whys) and operational data (the whats) and…
Operations Plus Experience Key for Intelligent Enterprise
The intelligent enterprise doesn’t focus on just technology, but brings operations and experiences together. Juergen Mueller, chief technology officer and executive board member at SAP,…
Conversational AI Aims for Great Employee Experiences
The humble chatbot can have a much bigger role to play in business operations as it gets smarter and more integrated. Omer Biran, head of…
How to Build a Winning Customer Experience Strategy
Unless you are one of the rare companies that don’t need customers (do those even exist?), you should be concerned over the customer experience you…
Why So Many Companies Fail At Customer Experience (And What They Can Do To Fix It)
Don’t be a statistic. Most companies think they excel at customer experience, when in fact their customers are dissatisfied. Here’s how you can beat the…
Redefining Value in a Digitally Transformed World
Digital transformation has been likened to a wave, a powerful force sweeping across industries and businesses and leaving in its wake more modern, nimble, effective…
African Utilities Need to Optimise, Extend, Transform Services to Meet Demands of Experience Economy
Make no mistake: energy utilities are not immune to the powerful forces of disruption upending other industries. In fact, with advances in renewable energy, widespread…
Accenture and SAP to Elevate Digital Customer Experiences Through Co-Development and Co-Innovation of New Industry Solutions on SAP C/4HANA Suite
ORLANDO, Fla. — Accenture (NYSE: ACN) and SAP SE (NYSE: SAP) announced they are co-developing and co-innovating to accelerate the development of the SAP C/4HANA…
Introducing the Recharged, Expanded SAP Service Cloud
Let’s face it: Customer service is at the core of the customer experience. Every customer service interaction is a moment of truth that puts your…
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