The end of third-party cookies is set to transform targeted advertising; changing how companies collect and store customer data. Here’s how you can manage the…
What Value will CX Bring to the Business in 2021?
The ITWeb customer experience (CX) survey, being conducted in partnership with SAP, has gone live. The objective of the survey is to find out what value customer…
How the ‘New Normal’ is Impacting Customer Service
The COVID-19 pandemic has altered the way we do business, likely forever. Despite this, successful businesses understand that the customer experience is more important than…
#ExperienceAdvantage: Closing the Experience Gap in the Feedback Economy
Marc Emert, customer experience consultant at SAP, unpacked what he called “the perfect intersection of experience data (the whys) and operational data (the whats) and…
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