Customer Experience
Businesses Need to Do Three Things in 2018: SAPPHIRE NOW Makes It Happen
Feature Article — It’s not too early to start thinking about SAPPHIRE NOW in 2018, taking place June 5-7 in Orlando, Florida.
How to Prepare for the Perfect Omnichannel Customer Experience
Feature Article — Retailers yearn to deliver an unprecedented customer experience, but they still can’t optimize all of the data they’re gathering -- information that’s often hidden across channels, such as mobile and social media. Some brands are scrambling to solve the problem -- while others scratch their heads.
Why Retail’s “Battle Worn” Offer Fantastic Value for Personalization
Feature Article — Retailers seeking a unique customer experience for each shopper often favor quantitative data. But the secret to successful personalization across channels usually hiding in the knowledge and experience of sales associates who spent years talking to customers in-store.
SAP Named a Top Software and Enterprise Company by G2 Crowd
Feature Article — Last month, SAP was recognized on two of G2Crowd’s Top Company lists for 2017: ranked number 13 on the Top 100 Software list and number...