Leading-edge consumer brands have transformed reactive, legacy service into proactive care-focused experiences, establishing a new consumer expectation benchmark. Now, this transformation is rewriting the rules…
Why Customer Experience Matters to One of the World’s Largest Cement Producers
As one of the top cement producers in the world, CEMEX SAB de CV creates building materials and services for customers across four continents. But…
Customers Who Feel Understood Shop More, Complain Less
By measuring customer experiences and understanding emotions, one Brazilian retailer is beating large competitors and maintaining brand relevance. If you’ve ever spent time in Rio,…
How Santa Handles 2 Billion Customer Experiences
How could technology support the world’s Chief Christmas Officer?
SAP Litmos Training Content Extended to Salesforce Users; Offers Fresh Features for Mobile Learning
WALLDORF — SAP SE today announced a new enterprise edition of SAP Litmos Training Content.
What Innovation Means for B2B IT Services and Support
Rapidly evolving technologies like artificial intelligence (AI), machine learning, and the cloud have put every aspect of enterprise technology into overdrive – including IT services…
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