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ORLANDO, Fla. — Accenture (NYSE: ACN) and SAP SE (NYSE: SAP) announced they are co-developing and co-innovating to accelerate the development of the SAP C/4HANA…
Introducing the Recharged, Expanded SAP Service Cloud
Let’s face it: Customer service is at the core of the customer experience. Every customer service interaction is a moment of truth that puts your…
Stepping Into a Seamless Support Future
As our interactions become more digital, we need our online interactions to become nearly effortless. From online shopping to connecting with friends and family to…
Who’s Minding Your Experience Gap?
Long before Netflix snuffed out media’s traditional business model, it killed one of retail’s. If like me, you were a teenager in the 1980s, then…
Smart Adoption Methodology Energizes the Customer Experience
SAP’s customer experience suite, SAP C/4HANA, offers a slew of solutions for marketing, sales, retail, and customer management. The smart adoption methodology helps companies identify…
On the Road to Success, Karma Automotive Revs Its Customer Experience
Earlier this week, Karma Automotive showcased three new cars at the Shanghai Auto Show. The Southern California-based maker of luxury, electric vehicles sees this as…
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