Every company has a crisis plan for dealing with emergencies, and so did Swiss retail giant Coop back in February when the coronavirus pandemic first…
Services are the North Star for Customer Success
On a clear night, one of my favorite things to do is to look in the sky for Polaris, the North Star. From my time…
Evolving Customer Solution Support: Meeting Customers Where They Are and Where They Want to Be
Andreas Heckmann is executive vice president and part of the global leadership team at SAP, as well as the head of Customer Solution Support and…
SAP Preferred Success: Prescriptive Guidance for a World of Uncertainty
Between the chaos of today’s supply chains and the uncertainty of what tomorrow will bring, it is no wonder that most business leaders are not…
SAP Solution Extensions Turn Customer Experiences into Delightful Moments of Authentic Engagement
People yearn for experiences that are authentic, convenient, and, above all, trustworthy. However, companies can miss the mark when establishing these connections. What is missing?…
How the VistaVu Customer Success Team Creates Great Customer Experiences
Building a loyal customer base and a predictable stream of recurring revenue takes more than selling technology, services, and solutions. Companies with strong market position…
No more items to load
No more items to load