Debt collection and a great customer experience are two concepts not typically combined. The image of an intimidating, baseball bat-carrying debt collector is too ingrained…
Banks Explore New World of Customer Convenience With Virtual and Augmented Reality
Virtual and augmented reality are poised to disrupt modern banking, offering customers an immersive experience in ultra-personalized convenience. I put on a head-mounted device (HMD)…
Fintech Startup Helps Banks Get Numbers They Can Trust
It’s the question that can makes the most seasoned bank CFO squirm in their seat: We’re publishing our quarterly income statement the day after tomorrow…
Whatever the Question, AI Is the Answer Because Nobody Likes Calling Customer Service
“Give us your superstar customer service representative, and we’ll provide an AI application that replicates their behavior, reducing problem resolution time from 10 minutes to…
Lloyds Banking Group Selects Cash Management and Payments Platform from SAP to Provide Market-Leading Delivery to Clients
TORONTO — SAP SE (NYSE: SAP) today announced that Lloyds Banking Group will boost its payment capabilities and provide unmatched delivery to corporate and institutional…
Optimize Trading and Regulatory Compliance Operations with Digital Innovation
Success in capital market firms is measured by the ability to optimize their technology investments to drive innovation and financial growth. An area that is…
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